Officer, Customer Liaison (Level 1)

We are seeking a dedicated and customer-oriented individual to join our this role you will be the first point of contact for our valued customers providing exceptional service and ensuring their needs are met efficiently and professionally.

• Warmly greet and assist customers as they enter the branch creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies procedures and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Qualifications :

Experience

Additional Information :

Behavioural Competencies :

Technical Competencies :

Remote Work : No

Employment Type : Full-time

Key Skills

Presentation Skills,Time Management,Clinical Research,Communication skills,GCP,Infusion Experience,Managed Care,Hospice Care,Conflict Management,Clinical Trials,Research Experience,Home Care

Experience : years

Vacancy : 1