Customer Service Manager (Forklifts)

Customer Service Manager (Forklifts) job vacancy in Germiston.An experienced Customer Service Manager is required for permanent employment based in East Rand.Material Handling, Service Centre selling aftermarket products such as : Service, Maintenance, and Parts of the product range.Salary : TCTC R47, per month.Start Date : ASAP to 1 Month.Duties and ResponsibilitiesMaximize aftermarket service, maintenance, and parts sales.Achieve / exceed monthly sales targets.Visit customers on-site, perform audits and site inspections.Build and maintain strong customer relationships.Deliver product and service presentations as needed.Maintain a strong sales pipeline and territory management.Conduct weekly, monthly, and quarterly forecasts.Attend weekly sales meetings.Understand customer sites and needs.Engage with customers hiring from competitors and report feedback.Report on lost orders weekly.Identify new market segments and grow market share.Follow up on inquiries and administrative tasks daily / weekly.Ensure customer queries are addressed promptly.Manage administrative documentation and deliver invoices when necessary.Prepare PowerPoint presentations for customers.Customer Relationship Management SystemMaintain accurate information in the management system.Capture new customer details.RequirementsRelevant tertiary qualification (advantage).Grade 12 (Matric).3-5 years of after-sales support experience in the material handling industry.Proven track record in after-sales support.CRM proficiency, computer literacy, and a valid driver's license.

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