On Site Service Technician - Level II

DESCRIPTION

We are looking for a talented On Site Service Technician - Level II to join our team specializing in Service for our Service Operations Department in Gamagara, Northern Cape, South Africa.

In this role, you will make an impact in the following ways :

Deliver Reliable RepairsYoull ensure Cummins products are up and running by diagnosing and completing less complex repairs efficiently, minimizing downtime for the customer.

Enhance Customer SatisfactionBy engaging with customers professionally and courteously, youll build trust and strengthen long-term relationships, becoming a dependable point of contact.

Empower Customer TeamsThrough coaching on preventative maintenance and basic repairs, youll upskill customer employees, helping them maintain equipment more effectively.

Ensure Operational ReadinessYour attention to detail in preparing tools and parts will streamline repair processes, ensuring timely and accurate service delivery.

Support Escalation EfficiencyBy identifying and escalating complex issues promptly, youll contribute to faster resolutions and reduce potential disruptions.

Maintain Compliance and SafetyYour adherence to Health, Safety & Environmental policies will help create a safe work environment and ensure regulatory compliance.

Drive Continuous ImprovementCompleting training aligned with business needs will keep your skills sharp and ensure youre always ready to meet evolving technical challenges.

Contribute to Quality and AccountabilityAccurate documentation of service activities supports warranty claims, quality assurance, and operational transparency.

RESPONSIBILITIES

To be successful in this role you will need the following :

Strong Diagnostic and Troubleshooting SkillsYou must be able to translate customer complaints into actionable diagnostic plans, use electronic tools and guided workflows, and validate repairs by replicating issues and confirming resolution.

Proficiency with Electronic Service ToolsKnowing how to select, operate, and interpret results from Cummins suite of diagnostic hardware and software tools is essential for accurate and efficient service.

Understanding of Engine and System InteractionsYoull need to analyze how various mechanical and electrical systems interact (, fuel, cooling, aftertreatment), using service manuals and measurement tools to pinpoint issues and perform quality repairs.

Attention to Detail in Documentation and EscalationAccurate service documentation and knowing when and how to escalate unresolved issues ensures smooth workflow, proper billing, and a strong service history for each unit.

QUALIFICATIONS

Education / Experience :

Matric certificate

Apprentice Certified Power Generation or Engine Technician (Preferred)

Vocational diploma from relevant technical institution / Minimum of full completed N2

Diesel mechanic trade test or Millwright trade test

Current relevant electrical certification (optional)

Locally valid driving permit

Basic level field service work experience

Intermediate level knowledge of and / or experience with power generation or engine products

High Voltage / Low Voltage experience (optional)

Customer service experience

This position may require licensing for compliance with export controls or sanctions regulations.

The compensation for this role is aligned with a local bargained or unionized agreement