1Life Associate Brand - Branch Sales Consultant

The Mass Market Tied Agent will be responsible for funeral sales and servicing in the mass market client segment.RESPONSIBILITIESDevelop a personal network within the sales territory and represent the organisation and Finbond at relevant industry events.

Source referrals and recommendations from existing customers and contacts to identify sales opportunities, promote the organisation, and enhance its reputation.Sell Customer PropositionsIdentify products or services that best meet customer needs, propose quantities and configurations using personal expertise, explain options to customers, and invite purchases under standard terms and conditions.Customer ProspectingGuide customers through product features, linking them to customer pain points.Customer Relationships DevelopmentImplement a contact plan to communicate product launches and engage potential customers in sales campaigns, building relationships.

Act as the first contact for queries and complaints, resolving issues or referring complex cases appropriately.Client & Customer Management (External)Manage key relationships to maintain satisfaction, retention, and loyalty.Performance ManagementRespond to personal objectives, take actions to achieve goals, and use performance systems for improvement.Client Document ManagementCreate and ensure compliance with document management policies.Operational ComplianceUnderstand organisational policies, procedures, and relevant regulations; obtain necessary authorisations for exceptions.Personal Capability BuildingEngage in development activities, stay informed on industry regulations and best practices through ongoing education, conferences, and media.BEHAVIORAL COMPETENCIESDrives ResultsAchieve results under challenging circumstances, set bold goals, and show tenacitymunicates EffectivelyTailor communication to audience needs, build support with compelling arguments, and foster trust through honesty and reliability.Ensures AccountabilityMeet commitments, track performance, learn from outcomes, and handle challenges effectively.Customer FocusBuild relationships, solicit feedback, and respond to customer needs, maintaining composure under adversity.Interpersonal SavvyRelate well with diverse groups, recognize social cues, and build rapport easily.Plans and AlignsPrioritize work, adapt to changes, and align team efforts with organisational goals.Action OrientedSeize opportunities, act decisively, and pursue new ventures with enthusiasm.Manages ConflictHandle conflicts constructively, defuse tensions, and communicate viewpoints sensitively.Builds NetworksDevelop and leverage relationships inside and outside the organisation to support goals.Business InsightApply knowledge of the market and business drivers to inform decisions.Self-DevelopmentSeek growth opportunities, create development plans, and apply new skills.SkillsUse office equipment and software effectively; support business processes.Product KnowledgeBecome an authority in funeral products and services.Verbal CommunicationCommunicate clearly and professionally, providing guidance and expressing ideas effectively.Action Planning and Work SchedulingDevelop plans independently, provide guidance, and express ideas clearly in writing.Closes EffectivelyWork independently to reach mutually beneficial commitments and advance client relationships.Builds RapportEstablish trust quickly, understand client needs, and demonstrate professionalism and empathy.Customer Service DeliveryMaintain high standards of customer service independently, providing guidance as needed.

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