Support Assistant (Pietermaritzburg)

Job Description,Purpose of the Job : Reporting to the Team Leader, the Support Assistant will be responsible for producing high-quality, detailed work based within the prescribed service level agreements (SLAs).The focus of this position is producing high-quality, detailed work based on established standards, guidelines, and procedures.

Precise, consistent work output is essential, requiring patience and a willingness to handle and complete one task at a time.

Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on-the-job experience.

Consistent, error-free work based on defined regulations and standards are key measures of job performance success.

This position is designed to develop a valued technical expert who can deliver quality work consistently.Reporting to the Team Leader, the Support Assistant will be responsible for producing high-quality, detailed work based on established standards, guidelines, and procedures within the prescribed SLAs.RequirementsFormal QualificationsMatric (Grade 12).Experience And KnowledgeAt least 2 years of experience in the Financial Services or Life Assurance industry in an administrator role.Basic knowledge of the Life Assurance or Financial Services industryputer LiteracyMS Office package, particularly Internet, Outlook, and Excel.Interpersonal And Intrapersonal SkillsCareful.Helpful.Conscientious.Consistent.Responsive.Client service orientation.Target-driven.Duties and ResponsibilitiesMain Duties And ResponsibilitiesUpload and follow up on queries : premiums, change of beneficiary, debit orders, letters of authority, change of broker, amendments, change of DOC, change of details, claims, etc.Check and capture applications : Within 4 hours of receipt.With a 95% accuracy level.Support functions include performing daily routine procedures.Monitor incompletes and service requests; communicate outstanding applications and aftersales service requests startedmunicate outstanding requirements after the request has been uploadedplete an annual assessment on appropriate systems.Provide administrative support to the Life Specialists and intermediaries.Provide quotations and statements of benefits to intermediaries.Take ownership of service level standards and ensure they are achieved consistently.Assist in organizing broker workshops.Order necessary forms and brochures when needed.

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