Courier Operations Supervisor

Job Purpose : Responsible for managing courier teams, optimizing delivery routes, ensuring high levels of customer satisfaction, and maintaining operational efficiency.Key dials : Plan, manage and monitor courier operationManages the efficient delivery of goods to customersManages the execution of pick-ups, returns, re-deliveries and collectionsImplements and maintains compliance to relevant safety policies and proceduresDeals with customers in a customer centric mannerEffective self-management and teamworkCompetencies : Extensive geographical knowledgeLogistics softwareProducts and service knowledgeTransportation principlesFleet utilisation optimisationFleet maintenance / repair managementFleet cost controlCommunicationCustomer serviceJudgement and decision-makingAbility to work with little supervisionIntegrity and valuesCustomer orientationEngaging diversityEmotional maturityPersonal resilienceAttention to detailEffective self-management and teamworkEducation and Experience : Grade 12, Diploma in logistics or supply chain management with 3-5 years' experience in a supervisory role within logistics or a courier environment.

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