General Manager

A distinguished and exclusive luxury property is seeking an experienced and dynamic General Manager to lead its day-to-day operations.

This is a rare opportunity to helm a prestigious establishment known for its exceptional guest experiences, refined service, and commitment to excellence.Minimum Requirements : A hospitality management qualification or equivalent tertiary degreeMinimum 5–7 years' experience in a senior management role within a 5-star lodge, boutique hotel, or luxury resortProven leadership in guest service, financial management, team development, and operational oversightStrong business acumen and understanding of sustainability, conservation, or wellness-focused hospitality (advantageous)Excellent communication skills and a hands-on, guest-centric approachKey Responsibilities : Oversee all lodge departments to ensure seamless operations and elevated guest satisfactionDrive revenue performance while maintaining cost control and profitability targetsLead and mentor a multidisciplinary team to uphold brand standards and service excellenceRepresent the lodge in guest relations, partner interactions, and community engagementReport to owners / head office on key operational, financial, and HR performance metricsEnsure compliance with health, safety, and hospitality regulationsThe Ideal Candidate : Charismatic, strategic, and service-drivenEmotionally intelligent and capable of managing diverse teamsPassionate about luxury travel, guest experiences, and African hospitalityCommitted to maintaining a harmonious balance between business operations and authentic, personalized service

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