Team Manager – Contact Centre Sales

Key Responsibilities

• Set and manage clear performance, quality, and development goals for team members.
• Motivate and coach the team to achieve and exceed sales targets.
• Manage incentive programs and budgets.
• Oversee onboarding and training for new consultants.
• Support staff career growth and skills development.
• Handle people-related issues including absenteeism, performance management, and disciplinary processes.
• Monitor productivity, quality, and compliance adherence.
• Manage capacity, complaints, and call structure adherence.
• Collaborate with project and campaign management teams to ensure readiness and target achievement.
• Build and maintain a motivated, results-driven sales team.

Requirements

Knowledge and Skills

Competencies