Account Manager

Join to apply for the Account Manager role at nCino, Inc.Join to apply for the Account Manager role at nCino, Inc.Direct message the job poster from nCino, Inc.Talent Acquisiton Partner | Tech Talent | Passionate about Career psychology and development |A unique opportunity to join the customer success team of an incredibly inspiring, technology start-up.

You will need to be ambitious, driven and have a passion for customer service and how it transforms businesses.At nCino KYC Africa, we believe that the best people want lots of responsibility and ownership, but also want to be part of a high-performance team with a singular goal.ce.Key ResponsibilitesManage client renewals for up to clients.Proactively identify and execute on opportunities to sell new and complementary services, as well as opportunities to upsell existing services.Facilitate change management and product enhancements.Establish and maintain a professional relationship with clients.Conduct meetings and presentations at a C-suite level.Coordinate with various teams so that the customer's expectations are met.Continued assessments of client needs and business objectives.Help develop initiatives to increase customer satisfaction and retention.Assist all teams to meet financial targets and growth objectives.Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspectiveEducate customers on relevant functionality and content resulting in increased usage and product adoption.Assist customers in resolving any product issues or concerns.Perform issue identification, communication, and resolution for moderately complex issues.Bring innovative approach to client onboarding within the prescribed time frames.At a time prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer basemunicate effectively and efficiently via phone, email and in-person meetings.RequirementsBachelor's Degree and postgrad is advantageous5 years minimum in customer service / account managementStrong communication, social skills, and eloquent writing skillsHigh energy, positive attitude, with the ability to think creatively and handle multiple prioritiesAbility to communicate effectively and efficiently via phone, email and in-person meetingsQualificationsRequired : Bachelor's degree and 4+ years of relevant experience or a combination of experience, education and superior performance.Experience with account portfolio planning and prioritization a mustAbility to serve as credible and effective advisor / coach, especially around change management (cultural, technical and business)Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog-CRM or IT experienceProven effectiveness at leading and facilitating meetings and workshopsAbility to prioritize, multi-task and perform effectively under pressureStrong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automationWorking knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)Ability to analyze significant problems and provide evaluation and recommendationsExercises breath of judgements in order to reach goalsMay coach / mentor / lead others under minimal directionExperience with CRM systems such as or systems built on relational databases a big plusFinancial Services Experience; Including but not limited to : Retail Banking, Business Banking, Commercial Banking, Commercial Pricing, Digital Customer Engagement, and Financial Analysis)If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups.

In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.nCino is committed to the full inclusion of all qualified individuals.

As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact us at

• commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success.

We strive to create workplaces where employees are empowered to bring their authentic selves to work.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionSales and Business DevelopmentIndustriesSoftware Development, Financial Services, and BankingReferrals increase your chances of interviewing at nCino, Inc. by 2xGet notified about new Account Manager jobs in City of Johannesburg, Gauteng, South Africa.Johannesburg, Gauteng, South Africa 1 week agoJohannesburg, Gauteng, South Africa 3 days agoJohannesburg, Gauteng, South Africa 5 days agoModderfontein, Gauteng, South Africa ZAR13,.00-ZAR26,.00 6 days agoJohannesburg, Gauteng, South Africa 3 days agoCity of Johannesburg, Gauteng, South Africa 5 days agoJohannesburg, Gauteng, South Africa 4 days agoJohannesburg, Gauteng, South Africa 1 week agoRandburg, Gauteng, South Africa 1 week agoGreenstone Hill, Gauteng, South Africa 3 weeks agoJohannesburg, Gauteng, South Africa 1 week agoSandton, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 6 days agoJohannesburg, Gauteng, South Africa $1,.00-$2,.00 1 week agoJohannesburg, Gauteng, South Africa $1,.00-$2,.00 1 week agoRandburg, Gauteng, South Africa ZAR13,.00-ZAR26,.00 6 days agoWoodmead, Gauteng, South Africa 2 weeks agoSandton, Gauteng, South Africa 2 weeks agoJohannesburg, Gauteng, South Africa 1 day agoNational Account Manager - On Trade Groups (Inland)Johannesburg, Gauteng, South Africa 1 week agoJohannesburg, Gauteng, South Africa $3,.00-$3,.00 1 week agoSandton, Gauteng, South Africa 2 days agoJohannesburg, Gauteng, South Africa $.00-$1,.00 2 days agoJohannesburg, Gauteng, South Africa $1,.00-$2,.00 1 week agoCity of Johannesburg, Gauteng, South Africa 3 weeks agoJohannesburg, Gauteng, South Africa 1 week agoSandton, Gauteng, South Africa 2 weeks agoSenior Account Executive (Remote – Eastern Time Zone Hours)Johannesburg, Gauteng, South Africa $5,.00-$6,.00 4 days agoJohannesburg, Gauteng, South Africa $2,.00-$5,.00 1 month agoJohannesburg, Gauteng, South Africa $3,.00-$3,.00 1 week agoWe're unlocking community knowledge in a new way.

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