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Gaming Technical Shift Manager (Sun City)

Gaming Technical Shift Manager (Sun City)

Sun InternationalZA
2 days ago
Job description

Job title : Gaming Technical Shift Manager (Sun City)

Job Location : North West, Deadline : September 25, 2025 Quick Recommended Links

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Job Purpose

  • The Gaming Technical Shift Manager manages the day-to-day delivery of the gaming technical operation and team with the aim of ensuring gaming product availability and performance in line with Guest expectations; and aligned to Company Standards and Gaming Regulations.

    • Key Performance Areas

    Shift management :

  • Manages the day to day operation in the gaming technical department
  • Manages the output task register
  • Duty allocations / Handovers / shift reports / dispute handling / floor walkabouts
  • Reports gaming equipment anomalies and repairs to gaming management
  • Quality assures work orders
  • Schedules planned and preventative maintenance
  • Verifies and resolves escalated disputes and incidents
  • Follows up on progress of allocations and makes adjustments if required
  • Liaises with Internal and External customers / stakeholders

    • Key bunch maintenance :

  • Keys, IFS, and money declarations
  • Attends required meetings
  • Keeps departments / staff informed of information required to meet their needs

    • Gaming Product :

  • Evaluates gaming products
  • Conducts walkabouts to check product condition
  • Technical assessments
  • Manage technical requirements of product moves
  • Researches products / keeps up to date with development
  • Compile and manage the delivery of the scheduled maintenance plan
  • Trains staff to use products efficiently
  • Monitors and reports on product availability / uptime
  • Master file system maintenance

    • Reporting and Administration :

  • Consolidates, verifies and distributes Analytical Reports : (Including but not limited to)
  • Shift reports
  • Month end Feedback reports
  • Note acceptor reports
  • Card acceptance reports
  • Power Supply voltage reports
  • Suspicious meter movement reports
  • Card update failures
  • Network stats checks
  • Performance reports
  • Progressive Reports
  • IFS Reports
  • Cash Handling Equipment Reports
  • Makes recommendations to address shortfalls
  • Captures relevant data
  • Ensures RGP information is displayed
  • Provides feedback to HO and Suppliers

    • Compliance management :

  • Customise technical standards for the unit
  • Communicates standards to all relevant parties
  • Manages and audits Standard Operating Procedures
  • Identifies new legislation changes, risks an opportunities to maintain the SOPS
  • Standards include ordering of locks and keys, game software, SAMS, shift control keys
  • Master file system audits

    • People supervision and Development :

  • Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
  • Manage productivities and payroll costs for the department
  • Identification of employee training needs
  • Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
  • Manage employee relations and disciplinary action within the department
  • Ensure staff communication and motivation
  • Performance contracting, reviews and development
  • Provides resources and removes obstacles to performance
  • Onboarding of new staff members
  • Guides and coaches employees
  • Participates in the recruitment and selection of new technicians into the department

    • Customer Relationship Management :

  • Investigates and resolves customer disputes
  • Promotes customer service programmes
  • Manages guest Interaction and Service
  • Identifies and responds to customer feedback to improve the offering

    • Financial Control :

  • Controls spend and product buying in line with budget
  • Prepares orders and follows up on progress
  • Sources, checks and signs quotations
  • Manages stock control processes and standards

    • Supplier Relationship Manager :

  • Regular communication and relationship building
  • Manages Supplier SLA’s
  • Selects and manages suppliers as per procurement policy

    • Requirements

    Education

  • N6 National Electronic Certificate (light current) with relevant experience or S2 or National Electronic Diploma (light current) or Equivalent qualification

    • Experience

  • Certification / Accreditation / Registration / Licences : Meet the criteria for a Key Gaming Licence and FICA
  • Work conditions and special requirements : Ability to work shifts that meet operational requirements and physically able to move and carry operating equipment in line with job requirements

    • Skills and Knowledge

    Core behavioral competencies :

  • Planning
  • Motivating others / gaining co-operation
  • Decision-making
  • Training
  • Coaching
  • keeping abreast of new developments in the field
  • Analysing / Diagnosing product / machine Performance
  • Investigating skills
  • Reviewing - Assessing feasibility
  • Assessing
  • Compliance efficiencies
  • Problem-Solving

    • Technical / proficiency competencies

  • Gaming Component Research & Development
  • Gaming Product knowledge (Slots Technical)
  • Gaming Regulations and compliance procedures
  • Gaming Revenue Analysis & forecasting
  • Gaming Product Analysis
  • Operational Management
  • Proficient Computer Skills
  • EGS is an advantage
  • Communication skills (written and verbal)
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