Manager, Provincial Client Experience

Business Segment : Personal & Private Banking Location : ZA, Free State, Bloemfontein, Nelson Mandela Drive To implement and drive adoption of the client experience minimum standards, frameworks, and rules across CHNW SA value chain (e.g., Client Solutions, Digital, OSS, Fraud, Risk etc.)

whilst continuing to transition to a platform business.

To implement measures that will pro-actively identify, execute, prioritise and measure a consistent approach to client experience.

Qualifications Degree in Banking or similar Experience Required : Client Coverage Personal and Private Banking 5-7 years experience in managing a complex service environment.

Experience in all facets of the banking service environment and its associated products, processes and systems.

Knowledge of dealing with client relevant legislation and how it is implemented in a banking environment.

Data analysis, problem identification and reporting Other Requirements : Must be flexible and willing to travel Additional Information Articulating Information Developing Strategies Directing People Examining Information Providing Insights Compliance Customer Reception and Channelling Product Knowledge (Business Banking) Product Knowledge (Consumer Banking) Risk Awareness, Identification and Reporting #J Ljbffr