Client Services Manager Jhb

GLS Supply Chain Equipment is looking for a talented Client Services Manager to join our team.

This role is based in the Kempton Park areapany Description : GLS is a leading provider of Supply Chain Equipment and related services.

We are a competitive, innovative, and empowered South African business operating with a global presence.

We pride ourselves on delivering high-quality, efficient, environmentally friendly, and sustainable solutions to our clients.Purpose of the RoleThe Client Services Manager is accountable for the efficient and profitable management of the department to increase client satisfaction, loyalty, and retention.

The role involves proactively analyzing data for prevention and solution of issues.Key AccountabilitiesPromote company and services through effective interaction and reporting.Manage, lead, and develop employees within their team.Evaluate training needs of operational team and clients, and arrange training accordingly.Enforce process compliance within the environment of the contractmunicate and report in line with agreed SLA & KPI's.Maintain a strong relationship with the customer through query resolution and proactive issue identification.RequirementsValid Driver's licenseGrade 12Degree or Diploma in Supply Chain Management, Business Administration, Finance, or Accounting3-5 years management experience in any services environment; retail or manufacturing industry is desirable.Excellent communication skills - written and verbalPassion for providing excellent client servicesHigh level of attention to detail and adherence to proceduresEffective conflict handling and resolutionEffective planning and time managementAdditional InformationThis position is based in Johannesburg, Gauteng, South Africa.

The employment type is full-time, and the seniority level is Mid-Senior level.

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