Duty Manager

Duties : Ensuring Guest Experience and Satisfaction Staff Supervision and Coordination Operational Oversight Emergency and Incident Management Administration and Reporting Financial Awareness Upholding Standards and Branding Handle VIP arrivals, special requests, and guest feedback. Maintain a visible presence in public areas to engage with guests. Requirements : Grade 12 Hospitality or Food Services related Diploma At least 3 years in a similar position applied for in 4

• hotel Micros Pos system, Microsoft Office, Opera, Basic Computer Workings Conflict Resolution Skills Listening Skills Self Motivation Time Management Must be prepared to work shifts, overtime and work on weekends and public holidays Valid drivers licence Fluent and Confident Communication in English both written and spoken