Customer service / Care - 39081677454

Customer Care / Onboarding Representative

Remote – South Africa

Monday to Friday | 8 AM – 5 PM MST / PST

1,500 – $1,800 USD / month (Depending on Experience)

Independent Contractor

About the Company

We’re on a mission to make home renovations exciting, not stressful. Based in the U.S., our company helps homeowners bring their dream spaces to life by handling everything from design to remodel. We’re all about clear communication, high standards, and making the process easy from start to finish.

About the Role

We’re looking for a dedicated and detail-oriented Customer Care / Onboarding Representative who can be the reassuring voice for our clients after they’ve signed on with us. If you love building relationships, solving problems calmly, and keeping things organized, you’ll fit right in.

This is not just customer support, you’ll be the main point of contact for clients throughout their project, ensuring they feel informed, heard, and confident every step of the way.

What You’ll Be Doing

Review sold job paperwork to ensure everything is accurate and complete

Call new customers to walk them through their project details and confirm they know you’re their go-to contact

Keep clients updated on their job status and next steps

Answer incoming calls from customer, especially if they’re upset and handle concerns with patience and professionalism

Gather all necessary information about issues and hand it off to the right team member for resolution and scheduling

Keep detailed, up-to-date records in our CRM and communication tools

What We’re Looking For

• 3+ years in customer service, onboarding, or account management — preferably in a fast-paced setting
• Excellent, clear English (C1 level or higher) you know how to calm and reassure people
• Tech-savvy and comfortable with CRMs and phone systems
• Friendly, patient, and solution-oriented, even when customers are upset
• Highly organized and detail-focused, nothing slips through the cracks
• A team player who genuinely cares about delivering a great client experience

If you’re someone who loves helping people feel supported and informed, and you thrive on keeping things running smoothly behind the scenes, we’d love to meet you. This is more than customer care, it’s about making every project stress-free for our clients.