Prompt Engineer (BPO / Hybrid)

Our Client is a global leader in customer experience and BPO services, operating globally with over 100k employees. Headquartered in Europe, they serve industries in telecom, finance, and healthcare, delivering innovative, tech-driven solutions including AI-powered customer support.

Role overview

As the Prompt Engineer, you are the core GenAI configuration specialist within the Tiger Team. Your primary responsibility is to design, develop, test, and iteratively refine prompts for the existing GenAI platform to meet the specific functional requirements defined by the Functional Analyst. You will become an expert in the nuances of the target GenAI platform(s), ensuring outputs are accurate, relevant, and valuable for the client's use case. You will analyze prompt performance, troubleshoot issues, and stay current with the latest prompt engineering techniques to maximize the effectiveness of the deployed solution.

Job Location : Durban, South Africa

Candidate Location : South Africa

Work Type : Hybrid

Job Type : Full time / Permanent

Requirements

• Demonstrable expertise in prompt engineering / design for major GenAI platforms (LLMs).
• Strong analytical and critical thinking skills for testing and evaluating GenAI outputs.
• Ability to translate functional requirements into effective, well-structured prompts.
• Meticulous attention to detail and an iterative, experimental approach to optimization.
• Excellent problem-solving skills related to GenAI performance and output quality.
• Curiosity and drive to stay updated on the rapidly evolving GenAI landscape and prompting best practices.
• Ready for intermittent travel as required by project needs.
• A hands-on individual with demonstrable expertise in crafting and refining prompts for major GenAI platforms (LLMs).
• Given the field's newness, focus on proven skill over years of experience.
• 1-2+ years direct Prompt Engineering experience (or demonstrable equivalent skill)
• Strong analytical / testing skills
• Expertise with specific target LLM(s)
• Essentials : Strong analytical and iterative testing methodology.
• Problem-solving skills specific to AI output quality.
• Must show genuine curiosity and ability to quickly learn new techniques and platform nuances.

Core Focus : Gen AI Configuration

The hands-on GenAI configuration specialist. Designs, tests, and refines prompts on the existing platform to meet the FA's requirements. Needs deep platform-specific knowledge and prompt crafting expertise. This is a highly specialized, "techie" role vital for GenAI deployment.