Guest Services Manager

We are currently seeking a passionate and experienced Guest Service Manager to join the team of Pestana Kruger Park HotelThe Pestana Hotel Group is the largest Portuguese hotel group with more than hotels in 16 countries across three continents.Key ResponsibilitiesEnsuring and providing flawless, upscale, professional and high class guest service experiencesAnalyzing customer feedback and providing strategic direction to continuously improve overall ratingResponding to guests needs and anticipating their unstated onesPromptly address guests' requestsActively listen to and resolve complaintsKey RequirementsProven work experience as a Guest Relations Manager, Hotel Manager or similar roleUnderstanding of all hotel management best practices and relevant lawsHands-on experience with Hotel Management softwareProficiency in English; knowledge of other languages is a plusCustomer service drive with outstanding communication and active listening skillsExcellent problem-solving and multitasking skillsLeadership skills along with the ability to motivate a team into high performanceAbility to work flexible hoursStrong sense of responsibility and a professional presentationIf your profile matches this description and you are eager for a new challenge please send us your CV .Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionPurchasing and Project ManagementIndustriesHospitalityReferrals increase your chances of interviewing at Pestana Hotel Group by 2xSign in to set job alerts for "Guest Services Manager" roles.We're unlocking community knowledge in a new way.

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