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National Promotions Admin Controller

National Promotions Admin Controller

Tower GroupPinetown, South Africa
23 days ago
Job description

Our client, a leader in the retail industry is seeking a National Promotions Admin Controller to join their team based in Pinetown.

MINIMUM REQIREMENTS

  • Marketing / BCom Degree / equivalent
  • Knowledge of POS systems and campaign tracking platforms.
  • Strong analytical skills with experience managing large datasets (Excel, Google Sheets).
  • Ability to coordinate cross-functional teams and manage multiple deadlines.
  • Excellent attention to detail and problem-solving abilities.
  • Effective communication skills to liaise with suppliers, finance, and internal teams.
  • 3-5 Years previous experience in loyalty programs, rewards campaigns, or retail promotions is an advantage.

MAIN JOB FUNCTIONS

Reward Campaign Management :

  • Generate templates with national rewards products, redemption values, and barcodes for central office, and co-ordinate the same from regional reward campaign managers (mid-month, month-end, and special campaigns).
  • Ensure all products and barcodes are accurately listed on the rewards platform (national, regional, and cross-border).
  • Load national and regional rewards campaigns onto company console system
  • Copy and publish national / regional reward campaigns to cross-border regions, ensuring proper approvals.
  • Coordinate sign – offs for both national and regional campaigns.
  • Publish national and regional campaigns, logging updates in relevant platforms.

    • Campaign Support & Troubleshooting :

  • Act as a support liaison for the Retail Helpdesk, Rewards Call Centre, and Customer Care teams.
  • Troubleshoot and resolve issues related to national and regional Reward campaigns, coordinating with internal teams and regional contacts.
  • Ensuring all calls are logged accurately and in full via the support logging software.
  • Weekly / Monthly reporting on all logged calls.

    • Training & Debriefing :

  • Conduct training on the rewards platform for regional teams, assisting with campaign setup.
  • Debrief Retail Helpdesk, Rewards Call Centre, and Customer Care teams on upcoming campaigns, promotions, and competitions.

    • Administration :

  • Load & maintain national promotional grids on intranet
  • Update & maintain all supplier ad spend contracts
  • Generate supplier invoices for national rewards campaigns
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    Admin Controller • Pinetown, South Africa