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Customer Service Manager

Customer Service Manager

Pick n Pay Stores LimitedZA
30+ days ago
Job description

Job title : Customer Service Manager

Job Location : Gauteng, Deadline : July 14, 2025 Quick Recommended Links

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Minimum Requirements

  • Matric / Grade 12 (attach certified copy to application)
  • Must have a valid South African ID
  • Must have a valid Driver’s license code 08
  • 12 – 18 months face-to-face customer service experience
  • Must be successful in at least 2 competency based interviews
  • Must be flexible and willing to be transferred between stores
    • Competencies :
  • Self-driven
  • Basic computer literate (MS Office)
  • High energy levels
  • High attention to detail
  • Ability to think on your feet when resolving problems
  • Customer service centric
  • Sense of urgency
  • Professional
  • Analytical skills
  • Good communication skills
  • Good intrapersonal skills
  • Pick n Pay Values and Culture
  • Customer service ethos
  • Understanding of Pick n Pay’s business priorities
  • Understanding of different store formats
  • Understanding of Pick n Pay values and expected performance standards
  • Understanding of organizational structures, business flows, where and how to source information

    • Code of Ethics

  • Gain understanding on the process of handling customer complaints via different mediums
  • Understand the SOP governing the public liability process
  • Basic knowledge on the SOP governing the food safety procedure
  • In-depth knowledge on the roles of the CSM in store and the community around the store

    • Reports

  • HR Policy
  • Consumer Protection Act
  • Liquor Act

    • Additional Job Description

    Key Responsibilities

    Customer Service

  • Informal and formal feedback
  • Customer Complain Chart

    • Store Standards

  • SOPs

    • Communication

  • Informal and formal feedback

    • Training

  • Customer Complaints Chart
  • Store Audits

    • Social Responsibility

  • Informal and formal feedback
  • Local Newspaper

    • Administration

  • Informal and formal feedback

    • Ad-hoc Projects

  • Project Plans

    • Leading Self

  • Informal and formal feedback
  • Individual Performance Agreement (IPA)
  • Personal Development Plan (PDP)

    • Closing date : 12 July 2025

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