Key Accounts Coordinator I (Distribution Cape Town / Lea Glen)

Key Accounts Coordinator I (Distribution Cape Town / Lea Glen)

Listing reference : click_

Listing status : Online

Apply by : 8 November 2025

Position summary

Industry : FMCG & Supply Management

Job category : Other : FMCG, Retail, Wholesale and Supply Chain

Location : Cape Town

Contract : Permanent

EE position : Yes

About our company

Clicks Group

Introduction

We are currently looking to appoint a Key Accounts Coordinator I for our distribution department. The successful candidate will report to the Key Accounts Manager I and will be based at United Pharmaceutical Distributors either at UPD Cape Town / Lea Glen branch.

Job Purpose

To provide administration support to the distribution accounts manager and distribution clients.

Key Performance Areas

• To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.
• To manage, resolve and provide feedback on day to day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues).
• To liaise, co-ordinate and follow up on special customer deliveries.
• To generate, compile and distribute reports and distribution stats when required.
• To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.
• To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
• To manage day to day adhoc requests from clients (including invoices, POD's)
• To attend, capture and circulate minutes at client and other meetings as and when requested.
• Responsible for daily, weekly and monthly office routine.
• First point of contact with client and customer.
• Responsible for internal and external visibility across all reports.
• Management of exceptions due to non-process or non-delivery of orders.
• Responsible for the resolution of client and customer administration.
• Compile KPI reports in conjunction with External KAM.
• Ability to influence internal SLA and client requirements.

Skills

Knowledge

Minimum Job Related Experience

Matric

N.B : We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

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