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Functional Head : Wellness Solutions
Discovery LimitedZA25 days ago
Job descriptionTo ensure that the necessary system requirements and process optimizations are implemented to support efficient and streamlined operational outputs across the subset of Wellness Solution Businesses. (Corporate Wellness, Executive Wellness, Corporate Clinics, Southern Rx Pharmacy and Discovery Medical Suppliers) Analyze and work with various data sets and reports for effective reporting to internal stakeholders, identifying opportunities for improvement in business processes and recommend opportunities to grow and expand the businesses. Managing key business functions to support effective day-to-day operations. Responsible for coordinating projects and managing these projects from inception to completion. Drive efficiency with process optimization and implementing / leveraging off new or existing systems to improve the day-to-day operations and reduce manual workarounds. Initiate and drive projects from inception to completion to ensure that operational strategies are implemented efficiently. Post Go live monitoring system enhancements and or Go Live’s to ensure any gaps / trends are addressed as soon as possible. Attend and or chair key forums and or steercoms and be responsible for managing key stakeholder relationships. Support the Operational Team with quality audits and methods to improve quality in service delivery internally and with third party operators. Support the Operational team with training and development. Oversee and support manual, electronic and paper claims processes in addition to invoicing and billing for the areas to meet the required SLA’s. Oversee implementation and building of new systems, apps and other tools to increase automation within the operational areas. Keep abreast of the latest industry developments to identify opportunities to grow the business areas. Support the operational areas with research concepts and trends locally and globally. Manage stakeholders’ expectations and ensure they are kept up to date of project progress. Sign off and approve concept papers and functional documents related to new business cases, system changes / enhancements. Oversee user acceptance and regression testing. Be responsible for supporting the operations team with the implementation of strategic projects and or pilots. In collaboration with the wellness solutions leadership team manage and sign off on YE projects. Work with the necessary system and functional teams to track, monitor, and identify root causes and solutions for outages and incidents affecting the operational areas. Manage contractual agreements with vendors, service providers, suppliers, pharmaceutical companies etc. Manage and oversee procurement processes for timeous delivery and completion. Advance Excel SharePoint Confluence MS PowerPoint Knowledge of Discovery Products and Services across the group Knowledge of Scheme Benefits Financial principles Communication skills Data analysis Deciding and initiating action Relating and networking Persuading and Influencing Planning and Organizing Writing and Reporting Applying Expertise and Technology Extensive experience in data handling and statistics Minimum 3 years’ experience and knowledge of the Discovery Health Systems Minimum 3 years’ experience within a Customer Services environment Minimum 2 years’ experience within a financial environment with experience in claims, invoicing, billing Minimum 2 years’ experience in a leadership position. Existing experience within a Functional Head role Financial acumen Project management experience Experience with Power BI Solumed Flexgen Administrative / Management jobs
Job title : Functional Head : Wellness Solutions
Job Location : Gauteng, Deadline : July 18, 2025 Quick Recommended Links
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