Service Manager - Hermanus

SUMMARYRestaurant Manager responsibilities include maintaining the restaurant's revenue, profitability and quality goals.

You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

To assist in the day to day running of the restaurant and to help ensure the Village N Life concepts, manuals, SOPs and logs are always kept current and implemented as well as managing and organizing daily restaurant operations with a goal of controlling costs and providing a high-quality experience to customers.

Areas of operation range from personnel management to cook and waiting staff coordination to inventory management.MINIMUM REQUIREMENTSQUALIFICATION : Grade 12 or equivalent Accommodation Certificate / Hotel School diploma is advantageous.EXPERIENCE : Previous experience in the same or similar position in a 4 / 5-star hotelFamiliar with all duties and procedures in a restaurant EnvironmentMS Office (Word, Excel and Email) is essentialOpera experience is advantageousCompetenciesCommunication : Verbal CommunicationComprehension Cognition / Thinking : Decision Making and Judgement Problem Solving Interaction with Others : Influencing OthersRelationship Building Personal Effectiveness : Adaptability and FlexibilityAttention to Detail / QualityResults Focus and InitiativeManagement / Leadership : Coaching and MentoringFiscal AccountabilityDUTIES AND RESPONSIBILITIESService LevelsEnsure service levels are maintained and sustained in the Restaurant and Front Office.Manage Dining room, catering and ensure that tables are always setup correctlymunicate with service, kitchen staff and reception staff regarding reservations and special events, check-ins and check-outs.Ensure staff training is updated and signed for and that all evidence is in each staff members personnel file.Coordinate daily Front of the House and Back of the House restaurant operationsRespond efficiently and accurately to customer complaintsOrganize and supervise shiftsAppraise staff performance and provide feedback to improve productivityEnsure compliance with sanitation and safety regulationsControl operational costs and identify measures to cut wasteImplement policies and protocols that will maintain future restaurant operationsProcess payroll and maintain all relevant recordsEnsure all employees are working within outlined operating standardsReport on financial performance, inventory, and personnelAestheticsMaintain the Aesthetics Manual for food and beverage.FacilitiesMaintain the Facilities Management Manual for food and beverage.AdministrationProducing management reports as required.Sign off monthly income statements.Be familiar with guests staying at the hotel and walk-in cliental.Maintain the F&B staff HR files and other HR related matters as below.Maintain the events store for the property.Marketing and Sales Inform and enquire if guests are part of the VNL Leisure Club.Recognise guests who regularly visit the bar / restaurant.Upsell F&B, accommodation and tourism services.Inform guests of current specials and upcoming events.Ensure that food and beverage staff are aware of specials and upcoming events.Human Resources Schedule staff hours and assign duties for staff by drawing up the weekly roster.Ensure that all staff work the minimum number of contractual hours per month.Establish standards for personal performance and customer service.Assist in recruitment of staff within agreed man-plan.Training and testing of staff.Maintain dress code standards.Assist in conducting performance appraisals / HR Statuses.Progressive and constructive discipline in conjunction with HR.Maintain staff files.

FinancialEnsure quality and concepts are implemented and maintained.Ensure stock control system is maintained.Daily beverage counts and variance reports to be signed off.Keep track of monthly and annual budgets to assist in making targets.Signing off staff hours and payroll adjustments where necessaryManagementDo Duty Manager shifts where you would be representing the company as "the most senior person on property."Take ownership of budgets and cost control methods to minimize expensesLeading front-of-house and back-of-house teamsSign off weekly and monthly stock takesGratuity control and allocationHiring and onboarding new employeesImplement innovative strategies to improve productivity and salesRun all special events alongside events managerEnsure that all SOPs and policies are adhered to on property.Micros day and reports and account balancingResponsible for all guests' needs as requested.Meet their needs and think of what they might want before they even ask for it.Present the bill to guests upon request or the conclusion of their meal.Ensure to give every guest a "guest bill" once payment has been finalised.Ensure that your bills processed for the shift corresponds with your received money at the end of every shift.Training all staff on service standards and upkeep thereofPromoting and marketing the businessLiaising with customers, employees, suppliers, licensing authorities and sales representativesREVIEW CRITERIA : AppearanceProduct knowledgeGeneral knowledge to complete dutiesCommunication to staffCommunication to ManagementMonthly reportsMeeting deadlinesALLOCATED PORTFOLIOS AND CUSTODIANSHIPSSOP management and implementationStaff RosteringStaff PayrollWeb registerDine plan ManagementBudgeting and forecasting