Project Manager

TP City of Cape Town, Western Cape, South AfricaProject ManagerTP City of Cape Town, Western Cape, South AfricaGet AI-powered advice on this job and more exclusive features.Reporting to the Senior Project Manager, the Project Manager is responsible for the successful planning, coordination, delivery and in-depth reporting of all assigned projects and change programmed across the South Africa estate, on time and within budget.

Working in support of the wider internal Teleperformance business and our clients, this role is critical to ensuring that the business can meet its key objectives for growth, transformation and client satisfaction.The Project Manager is a self-motivated and organized individual who can work on their own initiative but is also influential in bringing others along a journey towards the successful delivery of any programmed of work they are responsible for, spanning a multitude of work streams.

As a strategic thinker they will continually challenge in a bid to delivering the optimum solution.

They must create adequate and detailed project plans which account for every detail of each workstream required, to ensure a successful project of work, as well as set deadlines, assign responsibilities, monitor and summaries progress of all projects & change programmers they are leading along with identifying and controlling risk & issues with senior stakeholders.

This role will work on problems of diverse complexity and scope.With the ability to appropriately challenge and drive progress at all levels across all relevant functional areas, in both the Teleperformance and client organizations, the Project Manager is an expert in guiding all those involved through the program of work to ensure the smoothest possible journey and successful delivery.

Being an expert communicator with diplomacy and influencing skills is key to achieving this, whilst working across diverse groups of people, teams and organizations.Working closely with the wider Projects and Change team to become a driving force through the business, ensuring successful delivery of all projects and change undertaken across the Operational Delivery function, will contribute to the continuing success of the department and amplify the professionalism of Teleperformance as a strategic partner of choice for our clients and prospective clients.Specific Responsibilities and AccountabilitiesAccountable for successful delivery of all assigned projects and change programmers across key deliverables (including scope of work, timescales, quality and budgets), prior to hand-off to the business as usual environmentOverseeing early life performance, ensuring strong operational delivery aligned to a previously agreed glide path.

Tracks and monitors benefits realization against planned targets through an activity and performance report, and share with peer functions and leaders for feedback on ways to continuously improveWorks closely with the wider stakeholders and colleagues across the Teleperformance business and centralized support functions to delivery strategic priorities, initiatives and customer experience outcomesEnsures all projects and change programmers have appropriate governance in place including production of Project Initiation Documents (PIDs), project plans, regular stakeholder engagement and progress reports.Plans the project effectively ensuring that the appropriate participants, dependencies, budgets and timescales are identified and agreed.

Undertakes low level detailed project planning, inclusive of all core project work streams (HR, Recruitment, Training, Quality, Operations, IT, Security)Experienced in requirements capture and analysis, as well as customer journey and business process mappingOversees on-time achievement of all key milestones within the project plansProactively identifying continuous improvement opportunities which would enhance project outcome, customer experience and client perceptionMaintains project communication across all business areas (internal and external).

Produces high quality reports that provide accurate status updates and documents associated risks (threat / opportunity) of any project or changepletes post project reviews and includes lessons learnt exercises which identify both positive and negative outcomes to be actionedLiaises closely with all appropriate functions to ensure accurate & robust budget and resource monitoring against project plans are in placeAssists with managing all major project or change incident escalations, escalating as requiredApplies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternativesDemonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs.

Can also confidently talk about these options to prospective new clientsMaintains open and honest channels of communication at all levels across the business to facilitate best in class sharing and root cause analysisHosts client / prospective client meetings as requiredSupporting TP Business Development team with BID and Sales activity, with ownership of TransitionLeads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interactionFosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviors or practicesOther duties as assignedCompetencies and Specific Skills : Takes ownership and accountabilityConfident and experienced presenter to senior audiencesExcellent interpersonal, communication (both written and verbal), ability to engage with internal, external and global stakeholdersInquisitive by natureSuperior analytical abilitySuperior time management, organization and prioritization skillsAbility to work under pressure to deadlinesRobust and commercially balanced considerations and decision makingFlexibilityExcellent reasoning & judgementTP brand ambassadorLives and breathes the company valuesSelf-motivated and can motivate othersAdvanced levels of resilience and focusAdvanced KPI knowledge and understanding across various functionsExpert in stakeholder managementEducation, qualifications and experienceDiploma or Bachelor's degree in Project Management or Business ManagementPMP (Project Management Professional).CriteriaMinimum 2-3 years' experience in a Project Manager role within the BPO Industry.BFSI experience might advantageousExperience of external customer facing projectsSole responsibility for end to end project deliveryEducated to degree level or equivalent business experienceTechnical Skills : Knowledge of using MS Office apps - Word, Excel, OutlookDemonstrate knowledge and use of MS Projects or equivalent MS tools.Experience of industry standard Project ToolsSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionProject ManagementIndustriesOutsourcing and Offshoring ConsultingReferrals increase your chances of interviewing at TP by 2xGet notified about new Project Manager jobs in City of Cape Town, Western Cape, South Africa.Cape Town, Western Cape, South Africa 2 weeks agoCity of Cape Town, Western Cape, South Africa 3 days agoParow, Western Cape, South Africa 3 weeks agoCity of Cape Town, Western Cape, South Africa 2 weeks agoJunior Project Co-ordinator - Cape Town-Hybrid-12 month contractCape Town, Western Cape, South Africa 3 weeks agoCity of Cape Town, Western Cape, South Africa 3 days agoCape Town, Western Cape, South Africa 2 months agoCape Town, Western Cape, South Africa 1 week agoProject Administrator : Municipal Capital Budget Implementation, Ref No.

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