Assistant Manager - Training - Durban - South Africa

Assistant Manager - Training - Durban - South Africa Full-time

WNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Globally, the group's over 41,+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Main Purpose

The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.

Key Responsibilities

• Training Delivery : Conduct new starter training as well as refresher, up-skilling and cross skilling training.
• Assessment : Assessments must be completed for all training events. Remedial support must be provided to all delegates prior to re-assessment.
• Administration : Capture learner records in line with administrative requirements : - Complete Annual Training Reports; - Complete delegate attendance registers; - Update operational skills matrix.

Qualifications Required

Experience Required

Knowledge, Skills and Attributes Required

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