Talent.com
This job offer is not available in your country.
Officer : Client Services (Northern Cape)

Officer : Client Services (Northern Cape)

Construction Education & Training AuthorityKimberley, ZA
30+ days ago
Job description

Job title : Officer : Client Services (Northern Cape)

Job Location : Northern Cape, Kimberley Deadline : July 13, 2025 Quick Recommended Links

  • Jobs by Location
  • Job by industries

Job Responsibilities :

  • Assist in the implementation of the tactical plan by coordinating operational activities, and ensuring alignment to the achievement of operational targets within the Provincial Office.
  • Ensure successful implementation of Learning Programmes within the Region, prepare for implementation, monitor progress and closure of the programmes.
  • Coordinate & Conduct monitoring site visits on all the projects and provide reports and lessons learnt at the end of a project.
  • Review documentation of the project implementation plan for compliance with budget and duration.
  • Complete Regional project reports on monthly basis and provide feedback to Manager.
  • Contribute to the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating to the Client Services and Projects’ Provincial office in consultation with the Senior Manager : Client Services and Projects.
  • Assist in the monitoring, evaluation and reporting on progress of the Provincial office’s achievements against the tactical plan and strategic objectives.
  • Contribute to the overall implementation of Provincial Office activities to ensure that the office is functioning optimally to execute the CETA strategic objectives and contribute to client satisfaction.
  • Provide input and formulate business presentations in consultation with the provincial team.
  • Oversee the provision of administrative duties in the Provincial Office such as, receiving telephone calls, correspondence and emails and flagging them as required.
  • Work with the Head : Clients Services and Projects to prioritise an agenda and focus on the most important issues and opportunities within the province.
  • Implementation of CETA special projects as required.
  • Convene and attend key stakeholder meetings as directed by the Head : Clients Services and Projects with the purpose of ensuring follow-up and execution on identified actions.

    • General responsibilities attached to this role :

  • Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
  • Attend risk, compliance, ethics and fraud prevention update meetings, trainings and workshops as scheduled by CETA.
  • Ensure that regional projects are well coordinated, managed efficiently and effectively according to schedule and budget.
  • Proactively manage changes in projects scope, identify potential crises, and devise contingency plans.
  • Ensure that all relevant CETA registers and regulatory reports are compiled and submitted.
  • Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
  • Review related Standard Operating Procedures in consultation with the Head : Client Services and Projects to ensure business optimisation.
  • Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
  • Assist with the supervision of the team, by planning, assigning and monitoring tasks aligned to deliver on performance objectives and in response to changes in processes.
  • Supervise, coach and mentor interns assigned to the unit.
  • Ensure on-the-job training is taking place.
  • Provide support in creating a high-performance culture and manage team performance effectively and provide input into the annual performance goals and measures into individual work plans based on agreed upon objectives.
  • Provide support in the management of poor performance and disciplinary matters in line with the CETA’s policies and procedures.

    • Specific Deliverables Expected

  • Coordinate & Conduct monitoring site visits on all the projects and provide reports and lessons learnt at the end of a project.
  • Provide advocacy on matters related to discretionary grant and special projects to empower the CETA stakeholders to make informed decisions.
  • Represent and attend regional activities i.e. exhibitions, regional workshops
  • Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
  • Implement timeous communication on progress and challenges in achieving the tactical work plans to impacted stakeholders.
  • Attend industry related forums, conferences and workshops to gain industry insight for the purpose of business improvement.
  • Conduct workshops in the province to capacitate stakeholder about project implementation.
  • Provide support to SMMEs, NGOs, Cooperatives & Trade Unions

    • Requirements

    Desired Skills, Experience and Competencies

  • Diploma / Degree in the Construction Sector NQF Level 6 / 7
  • Project Management certificate / qualification
  • Valid Driver’s License
  • Assessor Unit Standard will be an added advantage.
  • Minimum of 3 - 5 years’ experience in a relevant field of which 1-2 must have been in supervisory role.

    • Other Requirements

  • Knowledge and understanding of the SETA’s mandate
  • Business Report Writing and project management skills
  • Knowledge of the PSET sector and relevant legislation (the SDA, SDLA, NQF Act, NSDP 2030 etc, and the PFMA) is essential.
  • Computer literacy : Advanced Excel, PowerPoint and Data Analytical skills are required.
  • Administrative / Management  jobs
    • Create a job alert for this search

    Officer Northern Cape • Kimberley, ZA