Services Manager

PURPOSE OF ROLE

Join our established EPC company's growing Services Division, developing and expanding Lesedi's essential technical, maintenance, and supply services for our valued industrial clients.

As Service Manager, you'll lead a team dedicated to maintaining excellent client relationships and delivering high-quality service solutions.

KEY PERFORMANCE AREAS

Develop and grow Lesedi's Industrial Service Offering to the market

Manage a team of service technicians and support staff

Create and implement service strategies to enhance client satisfaction and retention

Oversee service delivery, ensuring quality, timeliness, and compliance with standards

Develop and maintain strong relationships with existing clients

Identify opportunities to expand service offerings at current client sites

Collaborate with EPC project teams to ensure smooth transitions from project to service

Analyse service performance data to drive continuous improvement

Manage service contracts, budgets, and resource allocation

Implement and maintain service management systems and procedures

QUALIFICATION

Technical degree or diploma in engineering, business management, or related field preferred.

Knowledge of relevant industry standards and compliance.

EXPERIENCE

5+ years of experience in service management within industrial, engineering, or technical environments

Proven track record of leading service teams and ensuring client satisfaction

Strong understanding of maintenance operations, supply chain management, and service delivery

Experience with service management systems and KPI tracking

Excellent communication and relationship management skills

COMPETENCIES

Deep understanding of service operations, maintenance methodologies, contract management, safety protocols, and relevant software systems.

Skills include strategic planning, financial analysis, team leadership, problem-solving, client relationship management, project management, performance analysis, negotiation, and communication.

Behaviours emphasize client focus, results orientation, collaboration, adaptability, proactive problem-solving, accountability, integrity, continuous improvement, emotional intelligence, and strategic thinking.

If you do not hear from us within 21 days of the closing date, please consider your application unsuccessful.

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