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Lodge Couple

Lodge Couple

Kencorpphalaborwa, Mpumalanga, South Africa
30+ days ago
Job description

Responsibilities HER (Lodge Manager / Guest Services / Admin)

Guest Relations & Front-of-House :

  • Warmly welcome and check-in guests with professionalism and enthusiasm.
  • Manage reservations, cancellations, and guest communications (phone, email, in-person).
  • Coordinate guest activities, bush experiences, and special occasions.
  • Ensure consistent 5-star guest satisfaction and handle any complaints diplomatically.
  • Meet and host travel agents and VIP guests.

Lodge Operations & Staff Management :

  • Supervise front-of-house, housekeeping, and support teams.
  • Prepare staff rosters, manage leave schedules, and oversee daily tasks.
  • Maintain pristine guest areas and lodge cleanliness.
  • Manage stock control, lodge consumables, and inventory.
  • Monitor infrastructure conditions and coordinate with maintenance.

    • Administrative & Financial Duties :

  • Oversee financial processes including guest billing, petty cash, and invoicing.
  • Ensure booking accuracy (NightsBridge or similar).
  • Manage supplier relationships and procurement.
  • Proficient use of Microsoft Outlook, Word, and Excel for operational reporting.
  • Advantageous) Assist in lodge marketing and social media updates.

    • Responsibilities HIM (Staff Management / Maintenance / Hosting)

    Staff Management & Reporting Structure :

  • Manage a team of 10 to 20 lodge and field staff.
  • Provide strong leadership, scheduling, and performance oversight.
  • The game driver will report directly to this role.
  • Enforce discipline, productivity, and service quality standards across the team.

    • Maintenance & Property Oversight :

  • Maintain lodge infrastructure, gardens, and surroundings.
  • Conduct regular vehicle checks and coordinate repairs.
  • Oversee all general maintenance and ensure operational readiness of equipment.

    • Requirements

    HER :

  • Diploma in Hospitality Management or similar qualification.
  • Minimum 5 years experience in 4- or 5-star lodge environments.
  • Proven experience in FOH, HR, Admin, and Lodge Operations.
  • Highly organized, detail-oriented, and effective under pressure.
  • NightsBridge and MS Office proficiency essential.
  • Strong leadership, financial acumen, and communication skills.
  • Marketing / social media experience (advantageous) .

    • HIM :

  • FGASA Level 2 (NQF 4), Full Trails Guide, ARH + Rifle Handling Certification.
  • Valid PDP and drivers license.
  • First Aid Certificate (valid).
  • Minimum 5 years guiding experience, with proven Big 5 tracking expertise.
  • Demonstrated experience managing 10 to 20 staff members.
  • Strong management and leadership capabilities.
  • Maintenance and mechanical proficiency.
  • Astronomy knowledge (advantageous) .
  • Excellent guest relations and hosting abilities.
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    Lodge • phalaborwa, Mpumalanga, South Africa