Talent.com
This job offer is not available in your country.
Emergency Medical Services (EMS) Dispatcher - US hours (Remote)

Emergency Medical Services (EMS) Dispatcher - US hours (Remote)

ISTA Personnel SolutionsZA
30+ days ago
Job type
  • Remote
  • Quick Apply
Job description

I STA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client offering private medical transportation, who is seeking a Emergency Medical Services (EMS) Dispatcher. We are seeking a candidate who is resilient and able to remain composed in challenging situations, including when dealing with EMTs. The ideal candidate will thrive in a fast-paced environment, demonstrating strong attention to detail and exceptional organizational skills.

  • This position requires flexibility, with shifts spanning from Mon – Sun. It also involves shifts of up to 12 hours across 2 to 3 days and shorter shifts on the remaining days.

PLEASE NOTE :

  • Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
  • Power Backup : A reliable power backup solution is required to manage load shedding and power outages . Applicants without a power backup cannot be considered.
  • Work Environment : This is a remote role for South African Citizens only.

    • Duties  may include :

  • Answering incoming calls, administrative, non-emergency, and emergency
  • Professional etiquette
  • Promptly ascertain proper levels of response.
  • Triage calls and enter data into computer system.
  • Data Entry with critical attention to details.
  • Constantly monitoring the dispatch system.
  • Ensure units are en-route.
  • Post moves in a timely fashion.
  • Ensure other unites are within acceptable distance.
  • Communicate appropriate routing instructions.
  • Investigate and report all time exceptions.
  • Complete and submit daily reports.

    • Requirements

  • Experience in the Healthcare Industry experience will be beneficial
  • Previous experience in dispatch or coordination will be an added benefit
  • Customer service skills
  • Ability to prioritize multiple tasks; ability to work independently and as a team member.
  • Competent radio communication skills.
  • Excellent English communication skills (written and verbal).

    • If you are not contacted within 14 working days, please consider your application unsuccessful.

    Create a job alert for this search

    Dispatcher • ZA