Senior Operations Manager

The Senior Operations Manager is responsible for managing the operational functions of the organization, ensuring efficient service delivery, high performance, and alignment with strategic goals. To manage overall operations, drive the company’s purpose, and implement strategy as mandated by the Managing Director and Board. The role is responsible for revenue growth, client retention, claims strategy, client service, HR optimization, and enterprise-wide risk management. The Senior Operations Manager plays a critical role in optimizing processes, managing teams, and driving continuous improvement across departments. The Senior Operations Manager will provide general leadership across the organization, retain ultimate responsibility for success or failure, and ensure accountability to the Managing Director, and other stakeholders.

Key Responsibilities

Executive Leadership & Strategic Direction :

• Implement strategic initiative
• Implement enterprise-wide risk management.
• Build, develop, and lead a skilled and compliant HR team.
• Drive alignment of business strategy with company objectives.
• Oversee operations and enforce adherence to governance, compliance, and ethics.
• Build strong relationships with key partners, stakeholders, and shareholders.

Business Development & Growth :

Risk Management :

Client Service & Retention :

Credit Control & Collections :

Claims Management

Requirements

Benefits

Medical aid and provident fund

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