Job Summary :
To ensure effective merchandising of clients’ products at store level.
Key Responsibilities and Deliverables :
Shelf health and effective administration
- Count and determine stock to be merchandised and document
- Unpack stock and document
- Document drawn stock
- Ensure all lines are on display
- Monitor stock levels
- Report and follow up out of stocks to relevant party
- Check quality continuously, respond to poor quality or damage
- Ensure careful stock rotation
- Keep area clean, tidy and uncluttered including store room
- Identify cross merchandising opportunities and ensure execution after approval
- Accuracy of PI Labels and price stickers
- Draw stock according to requirements and document
- Replenish displays, lift and move stock forward
Customer / Client satisfaction
Feedback on customer complaints, queries and requestsGreet and acknowledge customersCommunication on and upkeep of product knowledge / knowledge of promotionsEnsure professional and value adding Customer / Consumer serviceAdvise on use of productsEnsure professional appearance and conductEnsure company uniform is clean and tidyEffective teamwork and self-management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintainedDemonstrate consistent application of internal proceduresPlan and prioritise, demonstrating abilities to manage competing demandsKey Competencies
CommunicationOrganisational commitmentTeamwork & collaborationRelationship buildingAgilityPerformance & results drivenContinuous growth & improvementResilience & stress managementService excellenceAnalysis & problem solvingPlanning & prioritisationQuality & detail excellence