Intern – Desktop Support

Transform Your Career Story with iOCO Infrastructure Services.

We are seeking a motivated and tech-savvy Intern to join our IT team as a Desktop Support Intern . This role is ideal for someone eager to gain hands-on experience in providing first-line technical support to end-users. You will assist with troubleshooting hardware and software issues, setting up equipment, and ensuring smooth day-to-day IT operations. This internship offers a valuable opportunity to build foundational skills in a real-world IT support environment.

What you’ll do :

• 1st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
• Effective and supportive approach to engaging with users
• Assisting with Service Desk duties as needed such as logging calls on the ticketing system, answering calls and managing ticket lifecycle
• Managing of assigned tickets to ensure customer SLA is met
• Delivery and transport of items between precinct buildings

Your expertise :

Qualifications required :

ITIL Foundation V3 or ITIL Foundation 4

Other information applicable to the opportunity :

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.