Front of House Manager

We are seeking a Front of House Manager responsible for overseeing the overall guest experience and ensuring exceptional service and smooth daily operations. This role involves leading and supervising the front-of-house team, managing customer interactions, and maintaining high standards of service and ambiance for a fast-paced full-service, casual dining Italian restaurant.

Requirements :

• Strong interpersonal and customer service skills to ensure exceptional guest experience.
• Ability to manage and resolve guest complaints professionally and promptly.
• Leadership skills to recruit, train, schedule, and supervise FOH staff.
• Experience in shift planning and maintaining adequate staffing levels.
• Operational knowledge of opening / closing procedures, reservations, and floor management.
• Strong coordination and communication with kitchen and BOH teams.
• Proven ability to monitor and control FOH costs (labor, supplies, waste).
• Sales-driven mindset with ability to motivate team toward growth targets.
• Commitment to maintaining service standards and SOP compliance.
• Experience executing brand marketing initiatives and promotions.
• Effective communicator and team builder across all departments.
• Conflict resolution and problem-solving skills.

Please apply if interested