Operations Manager - 39297657751

Position : Operations Manager

Work Hours (Client) : US Work Hours

Pay Range : $2500 - $3000 USD / month (varies based on skill set and experience level)

Location of Search : South Africa, Philippines, Latin America, or Any Region

Work Location : REMOTE

Company / Client Overview :

The company offers three types of services

• Medical Director Services
• Supervising or Collaborating Services
• Professional Corporation Ownership Services

Duties and Responsibilities :

Introduction to the Opportunity : Engineering the Foundation of a Health-Tech Innovator

At the intersection of educational technology and healthcare innovation. The company ventures are executing a dual mission to reshape critical industry pathways. One is dedicated to democratizing access to top-tier medical education, while the other one is engineering a new standard of efficiency and compliance in healthcare delivery for our clients and physician partners. Both ventures are poised for significant growth and require a foundational leader to serve as the architect of their operational excellence.

This is not a conventional management function; it is an opportunity to be the central nervous system of two rapidly scaling companies. The individual who assumes this role will be responsible for building, owning, and perfecting the very systems that will underpin our expansion and define our capacity for future success. This unique, hybrid role offers an unparalleled opportunity to master operational complexities across both the Ed-Tech (B2C) and Health-Tech (B2B) landscapes, making it ideal for an ambitious professional seeking to build a versatile and highly marketable skill set.

Position Summary : The Architect of Operational Excellence

The Operations Manager will own the entire operational workflow for our two primary medical ventures. The core mission of this role is to ensure our companies run with maximum efficiency, unwavering compliance, and impeccable service delivery. This individual will be directly responsible for managing, maintaining, and strategically improving the systems that support our students, clients, and physician partners, thereby fortifying the operational bedrock of the entire organization.

This position represents a fundamental shift from process execution to process ownership. The mandate is not simply to follow established procedures but to critically evaluate, re-engineer, and perfect them. Operating with a high degree of autonomy, the Operations Manager will serve as the key operational leader, ensuring that as the companies scale, the quality of our delivery and the integrity of our compliance framework only strengthen.

Reporting directly to senior leadership, this position is central to our strategy, carrying with it the trust and authority to make significant, impactful changes to how our business functions.

Detailed Areas of Responsibility

The Operations Manager will have a broad and impactful remit, with clearly defined

responsibilities across both business units and overarching systems architecture.

Domain 1 : Student & Advisor Lifecycle Management

for our Airtable CRM. This includes ensuring 100% data integrity for all student

and lead information and developing data governance protocols to maintain a

single source of truth.

advisor re-matching workflow. This encompasses drafting targeted email

communications, executing precise CRM updates, and managing the end-to-end

process to ensure a seamless experience.

general student and advisor email inquiries, providing timely and professional

responses that uphold the premium brand image of the company.

Domain 2 : Client & Healthcare Compliance Operations

lifecycle for new B2B client collaborations. This is a high-stakes project

management function, from secure legal agreement transmission to final system

integration.

healthcare compliance initiatives. This involves developing and maintaining a

robust framework to mitigate risk and ensure full adherence to all relevant state

and federal regulations, a critical function that protects the business and its

partners.

partner, MedLicense, to manage the physician license renewal process across all

50 states, implementing a proactive tracking system to ensure zero lapses.

for Continuing Medical Education (CME) credit submission and the management

of critical partner documentation (e.g., for Zivian, SkinClique), ensuring all

deadlines are met and records are impeccably maintained.

research to determine the CPOM status of potential client leads, providing clear,

actionable guidance to leadership and sales on operational limitations in

regulated states.

Domain 3 : Systems & Process Architecture

existing operational workflows to identify bottlenecks and inefficiencies. Leverage

data and stakeholder feedback to design and champion superior future-state

processes.

implementation of new, automated systems using no-code / low-code tools (e.g.,

Zapier, Make) to dramatically increase efficiency and reduce manual effort.

operational document repository, including all contracts, compliance checklists,

and Standard Operating Procedures (SOPs). Ensure all documentation is

meticulously organized, version-controlled, and accessible to create a scalable

knowledge base.

Minimum Requirements :

Language requirement : Excellent English Communication Skills

Education : Bachelor's Degree (ideally)

Experience : 3+ years of related experience

Industry :

Required Qualifications & Core Competencies

Foundational Experience & Technical Proficiency (Must-Haves)

experience in an operations management role, with a proven track record of

building, managing, and systematically improving operational processes.

Airtable is mandatory. This includes building and structuring bases, creating

multi-step automations, managing complex data relationships, and developing

interfaces. Candidates without this specific expertise will not be considered.

no-code / low-code automation tools (e.g., Zapier, Make) and modern project

management software.

with the ability to analyze operational data to identify root causes and generate

meaningful, actionable insights.

Desirable Expertise & Background (Nice-to-Haves)

high-growth startup environment where "rolling up your sleeves" is standard

practice.

Health-Tech (e.g., healthcare compliance, physician credentialing) or Ed-Tech

e.g., student lifecycle management) is a significant plus.

documents, client contracts, or in a role with a heavy compliance focus would be

a distinct advantage.

Ideal Candidate Profile : Core Competencies & Attributes

Beyond technical skills, we are seeking an individual with a specific set of core

competencies.

and service-oriented business, excellence is found in the details, and accuracy is

non-negotiable.

deconstruct complex problems and build logical, repeatable, and scalable

processes to solve them.

proactively identify operational deficiencies and strategic opportunities, taking

ownership of the solution from conception to completion.

purview, you see it through with an unwavering commitment to quality and

deadlines.

creating order from chaos. You derive immense professional satisfaction from

building elegant, efficient systems that eliminate friction and empower the entire

organization to perform at a higher level.

Strategic Mandate : The Operations Manager as a Catalyst for Scale

This role is a strategic investment in our companies' capacity for future growth. By fortifying our operational bedrock, you will de-risk our growth trajectory, ensuring we

can scale our client and student base without sacrificing quality or compliance. Your work enables our commercial velocity by providing the sales team with a seamless, bulletproof onboarding and compliance engine they can sell with confidence.

Ultimately, your mastery of the internal engine liberates senior leadership from operational firefighting, allowing them to focus on market-making partnerships, new service lines, and other high-value strategic initiatives. You are providing the ultimate organizational leverage, building the future of the company by ensuring the present is in expert hands.