Intermediate Application Support Analyst

Intermediate Application Support Analyst Listing reference : clog_ Listing status : Online Apply by : 10 July Position summary Job category : Helpdesk and Technical Support Location : Durban Contract : Permanent Remuneration : Market Related EE position : No About our company City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

Introduction Are you passionate about technology, driven by problem-solving, and experienced in supporting business-critical applications?

We are looking for an Intermediate Application Support Analyst to join our dynamic IT team.

In this role, you'll play a vital part in ensuring the smooth operation of our software systems, assisting users, and working closely with developers to deliver high-quality support.

If you thrive in a fast-paced environment, enjoy working with data, and have a strong foundation in SQL, we'd love to hear from you.

• Provide application support for in-house software, including detailed issueresolution and escalation to development teams.
• Execute and troubleshoot SQL queries and support database-related tasks (T-SQL proficiency required).
• Guide and train users to effectively resolve common issues.
• Support the deployment and testing of new applications and system enhancements.
• Ensure timely response and resolution of support tickets in line with SLA requirements.
• Maintain and manage application master data.
• Participate in testing, quality assurance, and feedback for system improvements.
• Occasional travel to client sites for onsite support or training.
• Collaborate with other support analysts on complex issue resolution.
• Provide regular updates to the Support Manager and contribute to ongoing teamknowledge and improvement.
• Degree / Diploma / Certification in Information Technology or related studies preferable.
• 2 – 5 years working experience in IT helpdesk environment a must.
• 3 - years current working SQL Knowledge a must.
• MS Suites a must.
• Strong Excel skills.
• Software Testing and UAT with proven track record.
• Exposure to Fresh Service, Freshdesk, GITLAB, ASANA would be an advantage.
• Exposure to a logistics / retail working environment would be an advantage.
• Knowledge of remote software (RDP, TeamViewer, VPN).
• Ability to follow predefined procedures and escalate timeously to the Support Manager where required.
• Ability to meet deadlines and complete daily tasks within SLA timeframes.
• Ability to use knowledge base resources to resolve problem.
• Strong troubleshooting skills.
• Driver's license and own car a must.
• Strong people skills and Team player.

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