Software Application Support Specialist

Key Responsibilities :

• Provide application support to users : answer, resolve, and log in-bound customer queries, identify issues, and offer both immediate and long-term solutions.
• Investigate and analyse system issues to determine root causes and appropriate corrective actions.
• Participate in the design and delivery of system developments and enhancements, ensuring alignment with budget, timelines, specifications, and industry standards.
• Offer system knowledge and consultancy for projects across divisions, ensuring business process requirements and best practices are met.
• Review and recommend continuous improvements for systems and support processes.
• Document technical information and processes for existing and new functionality to maintain up-to-date system support.
• Maintain data quality and integrity within systems.
• Communicate clearly, professionally, and appropriately with colleagues, customers, and suppliers.
• Perform system maintenance tasks according to agreed schedules.

Requirements :

Skills & Qualifications :

Why This Role?

This is an excellent opportunity for a Software Application Support Specialist to work fully remotely on cutting-edge web applications. You will collaborate with a dynamic team, build clean, responsive, and scalable interfaces, and grow your skills in modern frontend development while contributing to high-performance projects.