Junior Lodge Manager

Job Description

A privately owned safari lodge within the Greater Kruger region is seeking a dynamic and guest-focused Junior Lodge Manager to take ownership of front-of-house (FOH) operations and contribute to the overall guest experience. This is an excellent opportunity for a hospitality professional looking to grow into a senior lodge management role within a busy and conservation-driven lodge environment. The ideal candidate will be warm, organised, presentable, and capable of leading the FOH team with enthusiasm and professionalism.

Key Responsibilities :

Oversee daily FOH operations, ensuring a seamless guest experience from arrival to departure

Meet and host guests, manage check-ins / outs, and handle special requests or complaints

Coordinate closely with housekeeping, kitchen, guiding, and maintenance teams to deliver high service standards

Maintain high standards of lodge presentation and cleanliness across guest-facing areas

Ensure smooth dining service and bar coordination in collaboration with the F&B team

Handle bookings, guest preferences, dietary requirements, and activity scheduling

Assist in staff supervision, shift management, and basic HR administration

Stock control of FOH-related items (beverages, amenities, uniforms, etc.)

Manage and update guest feedback systems and handle follow-up where required

Support senior management with operational reporting and guest relations tasks

Requirements

Hospitality or lodge management qualification (or equivalent relevant experience)

Minimum 1–2 years’ experience in a FOH or guest-facing role in a lodge or boutique hotel setting

Strong interpersonal and communication skills with a passion for guest service

Fluent in English (additional South African languages an advantage)

Well-presented, professional, and confident engaging with international clientele

Excellent organisational skills and attention to detail

Proficient with lodge management systems (e.g. Nightsbridge, ResRequest, or similar) and basic computer skills

Valid Driver’s License

Requirements

Hospitality or lodge management qualification (or equivalent relevant experience) Minimum 1–2 years’ experience in a FOH or guest-facing role in a lodge or boutique hotel setting Strong interpersonal and communication skills with a passion for guest service Fluent in English (additional South African languages an advantage) Well-presented, professional, and confident engaging with international clientele Excellent organisational skills and attention to detail Proficient with lodge management systems (e.g. Nightsbridge, ResRequest, or similar) and basic computer skills Valid Driver’s License