Operations and IT infrastructure Support Analyst

Hiring : Systems Engineer – Azure & Windows Server Environments – Rosebank

Our client is seeking a skilled and solutions-driven

Systems Engineer to support and evolve their rapidly growing data and infrastructure environment. This role is ideal for a candidate with hands-on experience in Microsoft Azure and Windows Server ecosystems, with a proactive mindset and strong troubleshooting capabilities across hybrid environments.

Key Responsibilities

As a Systems Engineer, you will :

Provide Tier 1 and 2 support across infrastructure and core business systems

Administer and support Microsoft Azure services (e.g., Azure AD, VMs, Storage, NSGs)

Manage and maintain Windows Server environments (2016 / 2019 / 2022)

Monitor system performance and resolve infrastructure and connectivity issues

Automate administrative tasks and diagnostics using PowerShell

Handle service tickets via Jira or equivalent ITSM platform

Support user issues via Microsoft Teams and phone in a clear, user-friendly manner

Ensure SLA compliance for support and escalation

Collaborate with dev and infra teams to resolve complex issues

Maintain documentation, procedures, and contribute to the knowledge base

Candidate Profile

The ideal candidate will have :

2+ years in a systems support, infrastructure, or technical operations role

Deep familiarity with Microsoft Azure and hybrid cloud solutions

Hands-on experience with Windows Server setup, administration, and patching

Working knowledge of networking (DNS, DHCP, VPN, IPs, firewalls)

Basic scripting skills in PowerShell

Familiarity with monitoring and remote access tools

Strong communication and customer service orientation

Ability to work under pressure and prioritize effectively

Experience in agile or small IT team environments