Services Manager

PURPOSE OF ROLEJoin our established EPC company's growing Services Division, developing and expanding Lesedi's essential technical, maintenance, and supply services for our valued industrial clients.

As Service Manager, you'll lead a team dedicated to maintaining excellent client relationships and delivering high-quality service solutions.

KEY PERFORMANCE AREAS

Develop and grow Lesedi's Industrial Service Offering to the market

Manage a team of service technicians and support staff

Create and implement service strategies to enhance client satisfaction and retention

Oversee service delivery, ensuring quality, timeliness, and standards compliance

Develop and maintain strong relationships with existing clients

Identify opportunities to expand service offerings at current client sites

Collaborate with EPC project teams for smooth project-to-service transitions

Analyze service performance data for continuous improvement

Manage service contracts, budgets, and resources

Implement and maintain service management systems and procedures

QUALIFICATIONS

Technical degree or diploma in engineering, business management, or related field preferred

Knowledge of industry standards and compliance

EXPERIENCE

5+ years in service management within industrial, engineering, or technical environments

Proven leadership in service teams and client satisfaction

Understanding of maintenance, supply chain, and service delivery

Experience with service management systems and KPI tracking

Excellent communication and relationship skills

COMPETENCIES

Knowledge

Service operations, maintenance methodologies, and industry standards

Contract management and SLAs

Safety protocols and compliance

Relevant software systems (ERP, CMMS)

Financial management for service operations

Industry-specific equipment and maintenance practices

Current trends in maintenance technologies

Skills

Strategic planning and service development

Financial analysis and budgeting

Team leadership and development

Problem-solving and root cause analysis

Client relationship management

Project management

Performance reporting

Negotiation and conflict resolution

Communication and time management

Behaviours

Client-focused and results-oriented

Collaborative leadership

Adaptability and resilience

Proactive problem-solving

Accountability and integrity

Continuous improvement mindset

Emotional intelligence

Strategic thinking with attention to detail

If you do not hear from us within 21 days of the closing date, please consider your application unsuccessful.

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