Customer Relations Manager (CRM) Automotive Dealership

Our client, a respected name in the automotive retail industry , is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.

Location : Johannesburg

Salary : R20,000 R28,000 Basic + Commission & Incentives

🩺 Benefits : Medical Aid | Provident Fund

Minimum Requirements :

• Proven experience in the automotive industry, preferably in after-sales or service operations
• Strong leadership skills with the ability to manage and mentor a team of Service Advisors
• Experience with customer bookings, service delivery, and client retention strategies
• Ability to upsell service plans, extended warranties, and value-added products
• Skilled in handling customer complaints, queries, and escalations professionally
• Understanding of dealership operations and interdepartmental coordination (Sales, Parts, Service)
• Excellent communication and interpersonal skills; brand-focused mindset
• Ability to delegate tasks effectively and manage service workflows
• Strong analytical and reporting skills; experience monitoring KPIs and driving improvements

Key Responsibilities :

Lead, mentor, and manage a team of Service Advisors

Drive and optimise customer bookings, service excellence, and client retention

Coordinate processes and communication between Service, Parts, and Sales departments

Upsell service plans, extended warranties, and value-added products

Manage customer complaints, follow-ups, and escalations to resolution

Maintain brand standards and act as a Brand Ambassador

Ensure efficient workflow and task delegation across the service team

Monitor key service metrics and implement continuous improvements

Ideal Candidate Profile : ONLY AUTOMOTIVE EXPERIENCED CANDIDATES WILL BE CONTACTED

Minimum 5 years experience in a same role as CRM in the motor industry

Strong interpersonal, leadership, and conflict-resolution skills

Proven success in upselling products and managing service targets

Ability to manage and streamline multi-department processes

Tech-savvy with working knowledge of DMS and booking systems

Professional, customer-focused, and results-driven

Whats On Offer :

Basic Salary : R20,000- R28,000

Attractive commission and performance incentives

🩺 Medical aid and provident fund contributions

Work with a reputable brand in the automotive space

Opportunities for career growth and recognition