Jobs in Herzebrock clarholz

Last updated: 3 hours ago

Workforce Manager

MerchantsSouth Africa

Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Are you passionate about optimizing operational performance through strategic workforce planning?.We'r...Show moreLast updated: 5 days ago

Business Systems Analyst

Hire ResolveSouth Africa

Business Systems AnalystHire Resolve, a leading recruitment agency, is currently working with a reputable mining company based in Mpumalanga. Our client is in need of a Business Systems Analyst to j...Show moreLast updated: 5 days ago

Project Engineer - Mechanical (Mining & Heavy Industry)

FempowerSouth Africa

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Front Desk Administrator / Personal Assistant

AnanziSouth Africa

Position : Front Desk Administrator / Personal Assistant.Location : Sandton (initially), moving to Kempton Park.Job Summary : We are looking for an experienced and highly organized Front Desk Administ...Show moreLast updated: 1 day ago

Retention and Collections Lead

TalentCru, South Africa

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Securities And Investment Administrator

Conova Financial RecruitmentSouth Africa

Be among the first 25 applicantsOur client, a boutique Asset Manager based in the Northern Suburbs on Cape Town is looking to recruit a Securities Administrator. This role will require the Securitie...Show moreLast updated: 7 days ago

New!

Jde Support Manager - Permanent - Durban / Jhb Salary Up To R 45 000 + R 8620 Car Allowance + Ben

Schlemmer & Associates Recruitment SpecialistsSouth Africa

IntroductionOur client, a manufacturing company with offices in Durban & JHB, is looking for an experienced JDE Support Manager. Can be based in either location, but preferably Durban)Duties & Respo...Show moreLast updated: 3 hours ago

Paraplanner | Durban North

The Recruitment CouncilSouth Africa

Our client is seeking a young professional Paraplanner who is an investment expert.The primary role will be to support and assist financial planners. The candidate's goal for the long term will be t...Show moreLast updated: 1 day ago

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Workforce Manager

MerchantsSouth Africa

5 days ago

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Workforce Management Manager

Are you passionate about optimizing operational performance through strategic workforce planning?

We're looking for a Workforce Management Manager to lead a dynamic team of Schedulers and Real-Time Administrators, ensuring contractual delivery and supporting business excellence.

About the Role :

As our WFM Manager, you'll take ownership of the entire planning cycle, manage scheduling and real-time teams, and contribute directly to improving service delivery across the business.

Key Responsibilities :

Lead, coach, and inspire a team of Schedulers and RTAs.

Forecast call volumes, calculate headcount needs, and ensure efficient scheduling.

Drive real-time performance management and adherence monitoring.

Analyse and enhance forecasting accuracy and workforce strategies.

Deliver high-quality reporting and support the implementation of standardised WFM practices.

Identify trends and propose cost-effective resourcing solutions.

Key Relationships :

Collaborate closely with Operations to align staffing with business needs.

Engage with external clients on forecast reviews and service delivery metrics.

What You Bring :

Minimum 2 years' experience in workforce management, including team leadership.

Proficiency in Excel (Intermediate level).

Strong analytical, planning, and communication skills.

A detail-oriented mindset with the ability to manage multiple priorities.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Telephone Call Centers

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