Product Operations Lead (CH1185)
CapitalHKuils River, South Africa9 hours ago
Job descriptionRelationship Building Attention to detail Exceptional communication Conflict resolution skills Leadership Product Lifecycle & Customer-Facing Coordination OEM Lifecycle & Partner Management SLA Adherence & Time Management Operational Escalation Analysis & Resolution Analytical & Facilitation Skills Align product goals with business objectives and performance metrics Own and communicate product vision across teams and stakeholders Ensure customer-facing product components reflect agreed business outcomes Identify and escalate risks early to prevent delivery disruption Propose mitigations and maintain operational stability across customer-facing flows Ensure adherence to agreed SLAs across operational workflows Implement corrective actions when SLA breaches occur, and escalate where necessary Lead and mentor BA and operations staff Ensure high-quality requirements and effective cross-functional handoff Triage and resolve operational escalations into the product area, especially those impacting customers Analyse recurring operational escalations and present actionable requirements or solutions to prevent recurrence Maintain clear documentation of escalation patterns and resolution strategies Collaborate across business, IT, and other product teams Build trust and facilitate decision-making with stakeholders Manage dependencies and ensure alignment across functions Communicate effectively across technical and non-technical audiences, ensuring clarity, alignment, and trust Deliver concise, actionable updates to stakeholders on SLA performance and operational risks Own onboarding, configuration, and deprecation of OEMs Manage Trustonic integration and device provisioning logic Respond to inbound queries from repair centres and external partners Maintain OEM roadmap and ensure backend alignment with customer-facing logic We are committed to fair and inclusive hiring. All suitably qualified applicants are welcome to apply. Preference may be given in line with our client’s Employment Equity plan and applicable legislation. Applicants must have the legal right to work in South Africa at the time of application. Only shortlisted candidates will be contacted. If you do not hear from us within 30 days, please consider your application unsuccessful. Please include your current remuneration (CTC), salary expectation, and notice period (optional but helpful for screening). By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA.
The Product Operations Lead ensures smooth execution, operational support, and lifecycle management of all customer-facing components within the Product Portfolio. This role bridges delivery, stakeholder engagement, and operational escalation, driving clarity across BA and ops teams, coordinating OEM lifecycle activities, and ensuring that customer-facing product experiences are stable, compliant, and aligned with business expectations. Additionally, the Product Operation Lead supports Agile execution, manages inbound queries, and ensures product outcomes meet business and customer needs. The role also includes leading and mentoring a team of Business Analysts and operational personnel to foster excellence in delivery and performance.
Qualification and Experience :
- Relevant IT degree / diploma or Diploma / Degree in Business Administration or related
- Certified Product Owner (CPO) – Highly beneficial
- Minimum 5-years in product operations, delivery or product ownership
- Experience in a software development team that is diligently applying Agile / Scrum principles, practices, and theory is preferred
Functional Competencies :
Key Performance Areas :
Vision, Goals and Measurement
Risk Mitigation
BA & Ops Team Leadership
Stakeholder Management
OEM Lifecycle Management
General
Create a job alert for this search
Product Lead • Kuils River, South Africa
Related jobs
- Promoted
Product Lead (Retention & Growth)
takealot.comCape Town, ZA Job title : Product Lead (Retention & Growth).Job Location : Western Cape, Cape Town.Your responsibilities will include : .
Define a compelling long-term product vision (3–5 years).Focus on elevating ...Show moreLast updated: 30+ days ago
- Promoted
POLYGLOT Tech Lead – CAPE TOWN – R1400k PA
E-MergeCape Town, South Africa Were more than a digital consultancy were a team of thinkers, creators, and builders dedicated to solving complex problems for some of the worlds most impactful brands.
We use technology to deliver...Show moreLast updated: 30+ days ago
- Promoted
Production & Operations Manager â Machine Shop
West Coast PersonnelEpping, South Africa Oversee supervisors, setters, and operators across multiple shifts.Build a culture of accountability, skills development, and continuous improvement.
Mentor and empower your team to deliver consiste...Show moreLast updated: 18 days ago
- Promoted
Senior Software Developer (Hybrid)
Merand Corbett & AssociatesDurbanville, South Africa Design and implement scalable backend services using Java and Spring Boot.Optional) Contribute to the frontend stack using React and React native where applicable.
Collaborate closely with product o...Show moreLast updated: 30+ days ago
- Promoted
Technical Manager - Product Development and Quality
Nurture BrandsBellville, ZA Job title : Technical Manager - Product Development and Quality.Job Location : Western Cape, Bellville.To lead the technical development and quality assurance of pet nutrition products, managing th...Show moreLast updated: 30+ days ago
- Promoted
- New!
Operations Manager
Pragma GlobalBellville, ZA Job title : Operations Manager.Job Location : Western Cape, Bellville.Job Advert Summary .At Pragma, we provide the opportunity for individuals to enjoy their working lives as muc...Show moreLast updated: 20 hours ago
- Promoted
Procurement Manager
Rite RecruitmentKillarney Gardens, South Africa Key Job Roles and Responsibilities (including but not limited to) : .Develop and agree strategic objectives within procurement.
Manage and support the Request for Quotation (RFQ) process through inter...Show moreLast updated: 30+ days ago
- Promoted
- New!
Product Operations Lead
GG Financial RecruitmentCape Town, South Africa A successful Multinational Company based in Kuilsriver is looking for a Product Operations Lead.Minimum 5-years in product operations, delivery or product ownership.
Experience in a software develop...Show moreLast updated: 9 hours ago
- Promoted
Technical Product Lead / Senior Product Manager
Recru-itCape Town, South Africa The Technical Product Lead drives the vision, strategy, and delivery of digital products spanning multiple business verticals.
Operating at the intersection of business, technology, and user experie...Show moreLast updated: 30+ days ago
- Promoted
E-commerce Operations Manager
Vine RecruitmentPaarl, South Africa Lead and motivate teams, building a strong, positive culture.Oversee warehouse operations, logistics, and fleet management.
Ensure efficient order fulfilment and exceptional customer experiences.Man...Show moreLast updated: 11 days ago
- Promoted
- New!
Manager : Digital Product and Business Development
Joubert and AssociatesWellington, South Africa Bible Media is a Christian Media Ministry, producing and providing content to inspire the Christian Way.The organisation underwent a process of digital transformation and is currently building a mo...Show moreLast updated: 9 hours ago
- Promoted
- New!
IT Quality Test Analyst (CH1184)
CapitalHKuils River, South Africa Our client, in the Payments and Lending industry, has an opening for an.Testing new and existing features and continuously improving the testing approach to produce more stable software deliverable...Show moreLast updated: 9 hours ago
- Promoted
Technical Sales Manager â Transmission Products
West Coast PersonnelKillarney Gardens, South Africa Deliver exceptional customer service and technical support for industrial transmission products (chains, bearings, hoses, belts, etc.
Manage customer accounts, respond to queries, resolve issues and...Show moreLast updated: 25 days ago
- Promoted
Scrum Master (CH1159)
CapitalHKuils River, South Africa Our client, in the Payments and Lending industry, is seeking a.This position calls for a high-energy, self-driven, structured, and analytical individual with robust people and project management sk...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Analyst (CH1161)
CapitalHKuils River, South Africa Our client, in the Financial Services industry, has an opening for a Senior Business Analyst to join their team.You will be in charge of gathering the company's business requirements within Product...Show moreLast updated: 30+ days ago
- Promoted
Operations Manager
Vine RecruitmentFranschhoek, South Africa Oversee daily operations across all departments, including housekeeping, guest services, food & beverage, wellness, and programming.
Coordinate team flow, prioritize tasks, and ensure smooth gue...Show moreLast updated: 12 days ago
- Promoted
Product Performance Analyst
Communicate RecruitmentStellenbosch, South Africa As a Product Performance Analyst, youll be embedded in a high-energy R&D team, supporting the development of radar-based fitness products.
Youll coordinate athlete testing, collect and manage pe...Show moreLast updated: 21 days ago
- Promoted
Senior Software Developer (CH1181)
CapitalHPaarl, South Africa Our client develops specialised business-information software for farms, wineries, and related industries.They seek a self-motivated Senior Developer with strong work ethic and time-management skil...Show moreLast updated: 4 days ago