IT Infrastructure Support Manager

Responsibilities :

• The desired candidate will be required to perform the following which may not be limited to :
• Manage and lead the IT Support service providers
• Oversee the resolution of technical issues
• Ensure the smooth operation of IT services
• Develop and implement IT support policies and procedures
• Monitor system performance and ensure compliance with industry standards
• Ensure the security and integrity of IT systems
• Prepare and present reports on IT support activities
• Implement and manage IT support tools and software
• Conduct regular performance reviews of IT support service providers
• Handle escalated IT support issues
• Plan and execute IT support projects.
• Provide first-line support for laptops, video and web conferences, & file sharing solutions
• IT front desk support
• Install, configure, and troubleshoot hardware and software issues
• Set up and manage wireless networks, ensuring reliable connectivity
• Diagnose and resolve network problems, monitor network performance
• Create, modify, and delete user accounts in Active Directory
• Plan and execute backup strategies to ensure data integrity and availability
• Train employees on IT systems and provide user manuals
• Contribute to IT department knowledge management initiatives
• Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing
• Collaborate with other departments to support overall business objectives
• Ensure seamless integration of IT systems across all departments
• Stay current with emerging technologies and industry trends
• Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc.

Minimum Requirements :