Technical Supervisor

Overall purpose of the job

To manage and maintain quality within Fidelity Secure Drive. Maintain and resolve customer related issues. Present and defend Fidelity Secure Drive on all fitment related issues where required to contribute daily to our mission of earning the reputation that we provide all our clients and partners with superior quality technology and information supported by first‑rate service. The incumbent must uphold our promise to clients that we go beyond the expected.

Duties & Responsibilities

• Vehicle cleanliness
• Traffic offences
• Roadworthiness
• Tools
• Safekeeping of tools are good and serviced
• Stock
• Complete stock take
• Resolve all missing stock
• Cell phone
• Devices are operational
• Monitor data usage
• Uniform
• Maintain uniform
• Ensure clean and presentable as per PSIRA
• Perform daily administration and duties to ensure the smooth running of the technical function
• Perform office administrative function w.r.t filing of registers, updating of database etc.
• Complete job coaching
• Work with technicians where required
• Attend to all complaints when required
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with fitments when required
• Complete hardware installations to the highest quality and within the required timelines
• Repair, maintain and install tracking systems
• Maintain fitment quality
• Assist with technical evaluations and repairs
• Implement new fitment techniques (OEM fitment guideline requirement implementation) specialised fitment techniques
• Ensure that personal hygiene is maintained (as per PSIRA)
• Company uniform in good condition
• Ensure familiarity and adherence to applicable company policies and procedures
• Attend and take initiative to develop own skills
• Provide comprehensive feedback to internal role players

Minimum Qualifications and Experience

Attributes

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Security and Investigations

Location

Milnerton, Western Cape, South Africa

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