Product Master CM - P3

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role :

Install, configure, modify, and repair products, flame proof equipment and systems that have been purchased by the organization’s customers and identify and correct more complex problems associated with start-up.

Job Description :

• Represent Sandvik as subject matter expert for flameproof rubber tyred vehicles. Customer liaison with regards to high level product safety, performance, application and reliability issues.
• Technical contact person between Sales Area Equipment Support team and Product Line Engineering teams.
• Prepare and provide updates to documentation and safety departments, with regards to product line compliance, based on updates from Sandvik SHEQ guidelines, MHSA guidelines, DMRE directives, regulation changes, mine site procedures, etc. Communicate these updates to customers and front-line service personnel.
• Conduct Root Cause Failure Analysis and troubleshooting of flameproof mobile mining equipment and associated sub‑assemblies.
• Collect technical data, operating cost numbers, feedback from Sandvik service teams and customers. Input into relevant database and analyse.
• Provide recommendations to Product Manager based on front line application knowledge obtained, to improve product safety, reliability, maintainability, equipment productivity and total cost of ownership.
• Develop comprehensive network of sales area repairers and component suppliers, to ensure effective service exchange support as required.
• Develop frontline operational readiness plan (commissioning, parts, services, 3rd party suppliers, technical and operator training materials), to successfully execute new product launches and product upgrades.
• Role will require extensive travel to Sandvik RSA Mechanical Cutting customer mine sites.

Key Performance Areas :

Product Performance – Provide product improvement recommendations, based on technical data analysis and / or site needs analysis conducted, to serve the customer and improve operational processes related to RTV equipment.

Profile Required :

How to apply :

Please apply online through Workday (ESS) or access the Sandvik website

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful. We, however, thank you for your interest in our company.

Applications close : 14 November 2025

Sandvik is an equal opportunity employer, striving for practices and programs that are bias free and in which employees are treated fairly to ensure fair opportunity. The company ensures no discrimination on grounds including but not limited to age, gender, gender expression, race, ethnicity, language, religion, sexual orientation, or disability. To maintain an inclusive, equitable and diverse work environment, the focus areas are : great leadership, lifelong learning & development, career opportunities & open job market and safe & fair work environment.

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