E-commerce & Digital Content Coordinator

The E-commerce & Digital Content Coordinator will oversee the day-to-day management of the brands’ online stores and customer communications. This role ensures smooth online operations, consistent product presentation, engaging newsletters, and alignment between in-store and online activity.

The ideal candidate is detail-oriented, proactive, and experienced in e-commerce coordination or content management, with a strong understanding of online retail workflows.

Key Responsibilities

Website Management

Upload and update product listings, imagery, descriptions, and pricing.

Maintain daily accuracy of product availability and stock levels.

Conduct daily site checks to ensure correct functionality, pricing, and visuals.

Manage new collection and product launch updates.

Regularly refresh and improve the site’s layout, visuals, and overall user experience.

Email & Customer Community

Plan, design, and distribute weekly newsletters to subscribers and customers.

Manage the email database and ensure customer information is current and segmented appropriately.

Develop engaging email campaigns for new ranges, in-store promotions, and exclusive offers.

Maintain brand consistency across all written and visual content.

Coordination & Reporting

Liaise with external social media agencies to align online content with marketing activity.

Collaborate with retail teams in Sandton and Cape Town to ensure stock and promotional accuracy.

Generate weekly and monthly reports on online performance, sales, and engagement metrics.

Requirements

Qualifications & Experience

3–5 years’ experience in e-commerce coordination, online merchandising, or digital content management.

Experience with Shopify, WooCommerce, or similar e-commerce platforms.

Competency in email marketing platforms such as Mailchimp or Klaviyo.

Basic image editing and layout skills (Canva, Photoshop, or similar).

Strong understanding of e-commerce workflows and stock coordination.

Skills & Attributes

High attention to detail and accuracy.

Organised, deadline-driven, and proactive in problem-solving.

Strong written communication and visual presentation skills.

Collaborative team player with excellent coordination ability.

Interest in fashion, retail, and brand development.