Patient Liaison Officer

Patient Liaison Officer (Back Office Support for GP) – Location : Fourways – Practice : A7Health – Employment Type : Full-Time

Apply : Join a dynamic and growing GP practice where your organizational and communication skills can make a real difference in patient care. We're looking for a proactive and compassionate Patient Liaison Officer to support our GP and Practice Manager in ensuring smooth patient management, outstanding service delivery, and ongoing growth of the practice.

About the Role

The Patient Liaison Officer plays a key role in managing patient relationships, overseeing bookings and follow-ups, and coordinating administrative functions behind the scenes.

Key Responsibilities

• Patient Bookings & Retention : Convert patient inquiries into confirmed appointments and meet daily, weekly, and monthly targets; follow up on cancellations and no-shows to maintain high attendance rates; manage call, WhatsApp, and email communication to ensure quick, high-quality responses; proactively encourage patient retention, family referrals, and online reviews; maintain accurate, up-to-date booking and patient records.
• Coordination with Front Desk : Oversee front desk operations to ensure smooth patient flow and service excellence; lead and support the front desk team during peak hours; conduct patient satisfaction follow-ups and assist with complaint resolution; develop and maintain standard operating procedures (SOPs) for front desk processes.
• Back Office Administration : Prepare patient packs, consultation materials, and required documentation; track pending GP follow-ups and manage patient records in compliance with POPIA; handle welfare calls for patients under ongoing treatment or recently hospitalized; manage practice stock levels and generate supplier quotations as needed.
• Non-Frontline Communication : Follow up on test results, treatment updates, and appointment reminders; liaise with pharmacies and specialists as needed for repeat prescriptions and referrals; communicate with patients in a professional, empathetic, and clear manner.
• Billing & Medical Aid Support : Assist with medical aid claims, chronic applications, and billing reconciliation; track unpaid invoices and support collection efforts to protect practice revenue.
• Reporting & GP Support : Provide weekly reports on bookings, cancellations, and attendance rates; maintain logs of high-priority cases and ensure timely escalation where required; support the GP with document preparation, sign-offs, and daily handovers.

Skills & Competencies

Why Join A7Health?

Apply now : Job Types : Full-time, Permanent. Work Location : In person.

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