Guest Experience Representative - Remote

Guest Experience Representative - Remote

About The Flex

At The Flex , we’re on a mission to transform the global rental experience. Renting a home should be as easy as buying something on Amazon — simple, fast, and borderless . Our proprietary Property Management System (PMS) powers this vision, creating seamless guest experiences and hassle-free operations for landlords. We’re building a dynamic team of A-Players — ambitious, proactive individuals who thrive in fast-moving, high-growth environments.

Position : Guest Experience Representative

You’ll be the face of our brand for both guests and landlords, ensuring every interaction is smooth, personal, and professional. You’ll handle inquiries, support reservations, and use our in-house PMS tools to deliver efficient, five-star service. This role is ideal for someone who is empathetic, detail-oriented, and passionate about hospitality and tech.

Key Responsibilities

• Guest Support : Respond promptly to guest and landlord inquiries via email, chat, and phone.
• Booking Assistance : Manage reservations, check-ins, and check-outs using our PMS.
• Issue Resolution : Investigate and resolve guest issues quickly while ensuring a positive experience.
• Knowledge Management : Record guest feedback and solutions to help improve processes.
• Collaboration : Work closely with operations and tech teams to flag recurring issues and suggest improvements.
• Upselling & Retention : Identify opportunities to enhance guest stays and strengthen relationships with returning guests and landlords.

What We’re Looking For

Why Join The Flex

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