Housekeeping Manager

Minimum Requirements

Matric certificate (Grade 12).

Tertiary qualification in Hospitality / Hotel Management or Housekeeping.

Minimum of 5 years experience in housekeeping, preferably in a managerial or supervisory role.

Valid drivers license with PDP (Public Driving Permit) non-negotiable.

Strong communication and interpersonal skills.

Ability to communicate effectively in English; Zulu language skills will be an advantage.

Professional appearance, behaviour, and a strong eye for detail.

Must be able to work flexible hours, including weekends and holidays.

Key Responsibilities

Lead, manage, and motivate the housekeeping team.

Ensure all guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness and presentation.

Manage housekeeping schedules, rosters, and daily operations efficiently.

Conduct regular inspections and quality checks across all areas.

Maintain inventory levels of linen, cleaning products, and housekeeping equipment.

Coordinate with maintenance, front office, and other departments for smooth operations.

Train and onboard new staff members.

Handle guest requests and complaints professionally and promptly.

Uphold health and safety standards in accordance with hotel policies and regulations.