It Helpdesk First Line Support - Fixed Term Contract

Overview

IT Helpdesk First Line Support - Fixed Term Contract

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa, and even globally depending on their portfolio.

Responsibilities

• Answer helpdesk phone calls
• Log calls
• Assign calls
• Consolidate calls

Experience & Education

2-3 years' experience of working on an IT helpdesk, answering phones, logging and reassigning calls and providing 1st line remote support.

Skills & Competencies

Communication skills : Excellent verbal communication in English, Attention to detail, Organized, Friendly / People’s Person, Calm under pressure, Customer focused Knowledge Required.

General understanding of IT helpdesk operation, and broad understanding of IT support Ability to translate clients' problems into detailed logged calls Remote support, assisting staff with first line issues, printing, logging on etc.

Other Details

Seniority level : Not Applicable

Employment type : Contract

Job function : Information Technology

Job ID : #J-

#J-18808-Ljbffr