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WELFARE SERVICE COORDINATOR

WELFARE SERVICE COORDINATOR

JhbchevJohannesburg, Gauteng, South Africa
30+ days ago
Job description

Role and Responsibilities

  • CLIENT INTERACTION & SUPPORT

Serve as the first point of contact for clients applying for financial aid.

  • Engage with clients in a respectful, empathetic, and culturally sensitive manner.
  • Guide clients through documentation requirements and explain assessment procedures.
  • Handle sensitive or confidential information discreetly and respectfully.
  • Schedule and coordinate client engagement and follow-ups whenever necessary.
  • ADMINISTRATIVE OPERATIONS

    • Maintain accurate, up-to-date records of all client interactions and application statuses.

  • Input and update data into the case management system.
  • Ensure all documentation is properly verified and filed.
  • Track application progress and follow up on outstanding information.
  • Support analysts by preparing applications for review.
  • ASSESSMENT SUPPORT

    • Assist the Analysts in gathering, validating, and formatting data required for eligibility decisions.

  • Flag inconsistencies or incomplete submissions for follow-up and engage with and support the clients to achieve a complete submission.
  • Participate in periodic reviews of applications and provide status updates to clients or internal teams.
  • Assist clients with admin-related or inter-organisational service referrals.
  • COMMUNICATION & COORDINATION

    • Liaise with internal departments including social work, accounts, and care teams to support client needs.

  • Communicate updates or changes to clients as directed.
  • Maintain open lines of communication with clients, managing expectations and ensuring clarity on timelines.

    • Qualifications and Education Requirements

  • Matric (Grade 12) with further administrative training preferred.
  • 5–8 years of experience in an administrative or coordination role.
  • Proven experience in client-facing roles requiring empathy, discretion, and high emotional intelligence.

    • Preferred Skills

  • Strong data entry, document handling, and file management.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent organisational skills and attention to detail.
  • Excellent verbal and written communication.
  • Able to maintain professional boundaries while delivering compassionate service.
  • Conflict resolution and problem-solving abilities in client interactions.
  • Able to work independently while collaborating with a multidisciplinary team.
  • Comfortable with deadlines, multitasking, and high-volume caseloads.
  • Flexible and adaptable to evolving policies and systems.
  • Empathetic and client-centered.
  • Discreet and trustworthy.
  • Proactive and solutions-oriented.
  • Resilient and emotionally mature.
  • Committed to the values of dignity and service.

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    Coordinator • Johannesburg, Gauteng, South Africa

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