Technical Support Specialist

About Workwize

Workwize is a fast-growing SaaS company based in The Netherlands, specializing in IT asset management solutions for modern, distributed teams. Our platform helps companies streamline procurement, management, and return of IT equipment — all in one place. We’re a remote-friendly company with a strong focus on clarity, collaboration, and continuous improvement.

About the Role

Are you passionate about solving technical problems and ensuring customers have the best experience possible? Do you thrive in fast-paced, collaborative environments where every day brings a new challenge?

Join Workwize as a Technical Support Specialist within our Customer Operations Team . In this pivotal role, you’ll be the first line of technical expertise, supporting both our clients and internal teams. You'll manage and resolve technical queries through Zendesk and Linear / Jira , always aiming for speed, clarity, and quality.

Your mission : Deliver accurate, timely support while actively contributing to the continuous improvement of our tools, documentation, and processes.

Key Responsibilities

As a Technical Support Specialist, you'll act as the primary technical contact for our client-facing teams and serve as the bridge between Customer Support and Engineering . Your key responsibilities include :

Technical Investigation & Triage

Resolve technical issues such as user reactivations, order cancellations, and API-related questions.

Reproduce and analyze bugs, performing root cause analysis to explain expected vs. actual behavior.

Triage and filter tickets to protect Engineering focus and improve response efficiency.

Document all cases clearly and elevate only when necessary.

️ Platform & IT Knowledge

Build and maintain deep knowledge of the Workwize platform, features, and tools.

Stay current with updates, new features, and process changes.

Support internal teams with technical questions, including MDM device setup and warehouse device wipe-up procedures.